Operations Coordinator

Food and Wine; Melbourne; Hybrid; AUD 73,000 - 90,000; Full time

Job summary

Museums Victoria seeks an Operations Coordinator for Public Programs and Education to manage day-to-day operations and lead the Learning Facilitator team in Melbourne. You will plan staffing, rostering, and delivery of education experiences, while ensuring high-quality programs and visitor experiences.

You will collaborate with producers and managers, coordinate inductions and training, and maintain records for continuous improvement.

Qualifications

• Experience leading a public-facing team with coaching and performance management.
• Experience coordinating program or event operations including workforce planning and rostering.
• Strong administration skills with MS 365 apps and workforce management systems.

Responsibilities

• Coordinate staffing and rostering of Learning Facilitators for public programs and events.
• Lead and support a frontline public-facing team through coaching, mentoring, and performance management.
• Analyse program delivery requirements to ensure appropriate staffing levels during peak periods.
• Coordinate inductions, training and capability development for staff.
• Maintain operational records and generate reports to support planning and workforce management.
• Assist managers with recruitment, onboarding and leave coordination.
• Provide administrative support including purchase orders and equipment management.
• Build relationships across multiple Museums Victoria sites to support flexible staffing.

Skills

Team leadership

Public-facing experience

Workforce planning

Rostering

Scheduling

Communication

Organisational skills

Stakeholder management

Tools

TANDA

Microsoft 365

Excel

Outlook

Job description

Job Description

As Operations Coordinator, Public Programs and Education, you will coordinate the day-to-day operations of Museums Victoria's Public Programs and Education department, supporting the successful delivery of education programs, public events and audience experiences. Working closely with producers, managers and frontline staff, you will lead workforce coordination for Melbourne Museum's Learning Facilitator team, including rostering, operational planning, staff development and performance management.

You will play a key role in ensuring programs and events are appropriately resourced, operationally effective and delivered to a high standard, while supporting innovative and engaging experiences for visitors across Museums Victoria.

Some of the key duties include:

• * Coordinate staffing and rostering of Learning Facilitators to support the delivery of public programs, events and education experiences.
• Lead and support a frontline public-facing team through coaching, mentoring, training and performance management. * Analyse program delivery requirements and workforce needs to ensure appropriate staffing levels during peak and operationally complex periods.
• * Coordinate staff inductions, training and capability development to support high-quality program delivery and audience experiences.
• * Support producers in the planning, development and delivery of Melbourne Museum public programs and events.
• * Maintain accurate operational records and generate reports to support planning, workforce management and continuous improvement.
• * Assist managers with recruitment, onboarding, leave coordination and other people-related processes.
• * Provide administrative support including resource coordination, purchase orders, requisitions, equipment management and payment processing.
• * Build effective working relationships across Melbourne Museum, Scienceworks and Immigration Museum to support a flexible and collaborative staffing model.

About the Candidate

• * Demonstrated experience leading and managing a public-facing team, including frontline supervision, coaching, mentoring, training and performance management.
• * Experience coordinating program or event operations, including workforce planning, rostering, scheduling and resource management.
• * Strong administration skills, including experience using Microsoft 365 applications, particularly Excel and Outlook, and workforce management systems such as TANDA or similar.
• * Well-developed communication and interpersonal skills, with the ability to build positive working relationships and communicate effectively with stakeholders at all levels.
• * Experience supporting the delivery of programs, events or audience-facing activities in a fast-paced operational environment.
• * Highly developed organisational skills and the ability to manage competing priorities, improve processes and work effectively both independently and collaboratively.
• * A commitment to fostering an inclusive, safe and values-driven workplace culture., * Demonstrated ability to lead, supervise and manage the performance of a public-facing team, including coaching, mentoring, training and performance management.
• * Demonstrated experience coordinating program or event operations, including workforce planning, rostering, scheduling and resource coordination.
• * Strong communication and stakeholder management skills, with the ability to build effective working relationships and deliver outcomes in a dynamic operational environment.

Work Environment

This is a full-time ongoing position. The salary on offer is VPS Grade 3, Value Range 1, with a base salary of $81,496 per annum plus 12% superannuation.

Some weekend, public holiday and out-of-business-hours work will be required to support program and event delivery.

Museums Victoria operates from five locations: Melbourne Museum, Immigration Museum, Scienceworks, the Royal Exhibition Building and the Moreland Collection Store. Employees may be required to work from any of these locations.

The successful applicant will be required to hold or obtain a Working with Children Check and be assessed as suitable. A National Police Records Check may also be required.

OUR COMMITMENT

Museums Victoria is strongly committed to the safety and wellbeing of all children and young people. We create and maintain a child safe environment and have zero tolerance for child abuse.