Public Programs Operations Lead

Museums Victoria; Melbourne; On-site; AUD 73,000 - 90,000; Full time

Job summary

Museums Victoria is seeking an Operations Coordinator, Public Programs and Education to manage the daily operations of the Public Programs and Education department, including rostering, staff development and performance management for Melbourne Museum's Learning Facilitator team.

The role focuses on resourcing, planning and delivering high‑quality programs and audience experiences across Museums Victoria’s sites, with weekend and after‑hours work as required.

Qualifications

• Demonstrated experience leading and managing a public-facing team.
• Experience coordinating program or event operations, including workforce planning, rostering, scheduling and resource management.
• Strong administration skills with MS365 applications, particularly Excel and Outlook, and workforce management systems such as TANDA or similar.
• Well-developed communication and interpersonal skills with stakeholders at all levels.
• Experience delivering programs, events or audience-facing activities in a fast-paced operational environment.
• Highly developed organisational skills and ability to manage competing priorities.

Responsibilities

• Coordinate staffing and rostering of Learning Facilitators to support the delivery of public programs, events and education experiences.
• Lead and support a frontline public-facing team through coaching, mentoring, training and performance management.
• Analyse program delivery requirements and workforce needs to ensure appropriate staffing levels during peak and operationally complex periods.
• Coordinate staff inductions, training and capability development to support high-quality program delivery and audience experiences.
• Support producers in the planning, development and delivery of Melbourne Museum public programs and events.
• Maintain accurate operational records and generate reports to support planning, workforce management and continuous improvement.
• Assist managers with recruitment, onboarding, leave coordination and other people-related processes.
• Provide administrative support including resource coordination, purchase orders, requisitions, equipment management and payment processing.
• Build effective working relationships across Melbourne Museum, Scienceworks and Immigration Museum to support a flexible and collaborative staffing model.

Skills

Public-facing leadership

Workforce coordination

Stakeholder communication

Organisational skills

Tools

Microsoft 365

Excel

Outlook

TANDA

Job description

Museums Victoria is seeking an Operations Coordinator, Public Programs and Education to manage the daily operations of the Public Programs and Education department, including rostering, staff development and performance management for Melbourne Museum's Learning Facilitator team.

The role focuses on resourcing, planning and delivering high‑quality programs and audience experiences across Museums Victoria’s sites, with weekend and after‑hours work as required.