Education & Public Programs Operations Lead

Food and Wine; Melbourne; Hybrid; AUD 73,000 - 90,000; Full time

Job summary

Museums Victoria seeks an Operations Coordinator for Public Programs and Education to manage day-to-day operations and lead the Learning Facilitator team in Melbourne. You will plan staffing, rostering, and delivery of education experiences, while ensuring high-quality programs and visitor experiences.

You will collaborate with producers and managers, coordinate inductions and training, and maintain records for continuous improvement.

Qualifications

• Experience leading a public-facing team with coaching and performance management.
• Experience coordinating program or event operations including workforce planning and rostering.
• Strong administration skills with MS 365 apps and workforce management systems.

Responsibilities

• Coordinate staffing and rostering of Learning Facilitators for public programs and events.
• Lead and support a frontline public-facing team through coaching, mentoring, and performance management.
• Analyse program delivery requirements to ensure appropriate staffing levels during peak periods.
• Coordinate inductions, training and capability development for staff.
• Maintain operational records and generate reports to support planning and workforce management.
• Assist managers with recruitment, onboarding and leave coordination.
• Provide administrative support including purchase orders and equipment management.
• Build relationships across multiple Museums Victoria sites to support flexible staffing.

Skills

Team leadership

Public-facing experience

Workforce planning

Rostering

Scheduling

Communication

Organisational skills

Stakeholder management

Tools

TANDA

Microsoft 365

Excel

Outlook

Job description

Museums Victoria seeks an Operations Coordinator for Public Programs and Education to manage day-to-day operations and lead the Learning Facilitator team in Melbourne. You will plan staffing, rostering, and delivery of education experiences, while ensuring high-quality programs and visitor experiences.

You will collaborate with producers and managers, coordinate inductions and training, and maintain records for continuous improvement.