Public Programs Operations Coordinator

Victoria; Melbourne; On-site; AUD 73,000 - 90,000; Full time

Benefits offered by this job

12% superannuation

Job summary

Museums Victoria, based in Melbourne, coordinates the day-to-day operations of Public Programs and Education. You will lead the Learning Facilitator team, rostering, planning, staff development and performance management to ensure engaging experiences for visitors.

As an Operations Coordinator, you will support program delivery, recruitment, and administrative processes across multiple museum locations, maintaining high standards and a collaborative staffing model.

Qualifications

• Experience leading and managing a public-facing team, including frontline supervision, coaching, mentoring, training and performance management.
• Experience coordinating program or event operations, including workforce planning, rostering, scheduling and resource management.
• Strong administration skills with Microsoft 365 (Excel, Outlook) and workforce management systems such as TANDA or similar.
• Well-developed communication and interpersonal skills to engage stakeholders at all levels.
• Experience supporting delivery of programs, events or audience-facing activities in a fast-paced environment.
• Highly developed organisational skills to manage competing priorities and improve processes.
• Commitment to an inclusive, safe and values-driven workplace culture.

Responsibilities

• Coordinate staffing and rostering of Learning Facilitators for public programs, events and education experiences.
• Lead and support a frontline public-facing team through coaching, mentoring, training and performance management.
• Analyse program delivery requirements and workforce needs to ensure appropriate staffing during peak periods.
• Coordinate staff inductions, training and capability development for high-quality delivery.
• Support producers in planning and delivering Melbourne Museum public programs and events.
• Maintain accurate operational records and generate reports to support planning and improvement.
• Assist managers with recruitment, onboarding, and leave coordination.
• Provide admin support including resource coordination, POs, requisitions, equipment and payments.
• Build relationships across Melbourne Museum, Scienceworks and Immigration Museum for flexible staffing.

Skills

Public-facing team leadership

Workforce planning

Staff coaching & performance

Operations coordination

Reporting & records management

Stakeholder communication

Process improvement

Prioritisation

Tools

Microsoft 365

Excel

Outlook

TANDA or similar

Job description

Museums Victoria, based in Melbourne, coordinates the day-to-day operations of Public Programs and Education. You will lead the Learning Facilitator team, rostering, planning, staff development and performance management to ensure engaging experiences for visitors.

As an Operations Coordinator, you will support program delivery, recruitment, and administrative processes across multiple museum locations, maintaining high standards and a collaborative staffing model.