Operations Coordinator

Victoria; Melbourne; On-site; AUD 73,000 - 90,000; Full time

Benefits offered by this job

12% superannuation

Job summary

Museums Victoria, based in Melbourne, coordinates the day-to-day operations of Public Programs and Education. You will lead the Learning Facilitator team, rostering, planning, staff development and performance management to ensure engaging experiences for visitors.

As an Operations Coordinator, you will support program delivery, recruitment, and administrative processes across multiple museum locations, maintaining high standards and a collaborative staffing model.

Qualifications

• Experience leading and managing a public-facing team, including frontline supervision, coaching, mentoring, training and performance management.
• Experience coordinating program or event operations, including workforce planning, rostering, scheduling and resource management.
• Strong administration skills with Microsoft 365 (Excel, Outlook) and workforce management systems such as TANDA or similar.
• Well-developed communication and interpersonal skills to engage stakeholders at all levels.
• Experience supporting delivery of programs, events or audience-facing activities in a fast-paced environment.
• Highly developed organisational skills to manage competing priorities and improve processes.
• Commitment to an inclusive, safe and values-driven workplace culture.

Responsibilities

• Coordinate staffing and rostering of Learning Facilitators for public programs, events and education experiences.
• Lead and support a frontline public-facing team through coaching, mentoring, training and performance management.
• Analyse program delivery requirements and workforce needs to ensure appropriate staffing during peak periods.
• Coordinate staff inductions, training and capability development for high-quality delivery.
• Support producers in planning and delivering Melbourne Museum public programs and events.
• Maintain accurate operational records and generate reports to support planning and improvement.
• Assist managers with recruitment, onboarding, and leave coordination.
• Provide admin support including resource coordination, POs, requisitions, equipment and payments.
• Build relationships across Melbourne Museum, Scienceworks and Immigration Museum for flexible staffing.

Skills

Public-facing team leadership

Workforce planning

Staff coaching & performance

Operations coordination

Reporting & records management

Stakeholder communication

Process improvement

Prioritisation

Tools

Microsoft 365

Excel

Outlook

TANDA or similar

Job description

ABOUT MUSEUMS VICTORIA

ABOUT MUSEUMS VICTORIA: Museums Victoria is Australia's most visited museum organisation, stewarding world-class collections and experiences across Melbourne Museum, Bunjilaka Aboriginal Cultural Centre, Scienceworks, Immigration Museum, the UNESCO World Heritage-listed Royal Exhibition Building and IMAX Melbourne. Our mission connects people with trusted knowledge through research, exhibitions and programs onsite and online.

ABOUT THE POSITION

As Operations Coordinator, Public Programs and Education, you will coordinate the day-to-day operations of Museums Victoria's Public Programs and Education department, supporting the successful delivery of education programs, public events and audience experiences. Working closely with producers, managers and frontline staff, you will lead workforce coordination for Melbourne Museum's Learning Facilitator team, including rostering, operational planning, staff development and performance management. You will play a key role in ensuring programs and events are appropriately resourced, operationally effective and delivered to a high standard, while supporting innovative and engaging experiences for visitors across Museums Victoria.

KEY DUTIES

• Coordinate staffing and rostering of Learning Facilitators to support the delivery of public programs, events and education experiences.
• Lead and support a frontline public-facing team through coaching, mentoring, training and performance management.
• Analyse program delivery requirements and workforce needs to ensure appropriate staffing levels during peak and operationally complex periods.
• Coordinate staff inductions, training and capability development to support high-quality program delivery and audience experiences.
• Support producers in the planning, development and delivery of Melbourne Museum public programs and events.
• Maintain accurate operational records and generate reports to support planning, workforce management and continuous improvement.
• Assist managers with recruitment, onboarding, leave coordination and other people-related processes.
• Provide administrative support including resource coordination, purchase orders, requisitions, equipment management and payment processing.
• Build effective working relationships across Melbourne Museum, Scienceworks and Immigration Museum to support a flexible and collaborative staffing model.

REQUIRED QUALIFICATIONS AND EXPERIENCE

• Demonstrated experience leading and managing a public-facing team, including frontline supervision, coaching, mentoring, training and performance management.
• Experience coordinating program or event operations, including workforce planning, rostering, scheduling and resource management.
• Strong administration skills, including experience using Microsoft 365 applications, particularly Excel and Outlook, and workforce management systems such as TANDA or similar.
• Well-developed communication and interpersonal skills, with the ability to build positive working relationships and communicate effectively with stakeholders at all levels.
• Experience supporting the delivery of programs, events or audience-facing activities in a fast-paced operational environment.
• Highly developed organisational skills and the ability to manage competing priorities, improve processes and work effectively both independently and collaboratively.
• A commitment to fostering an inclusive, safe and values-driven workplace culture.

OTHER INFORMATION

This is a full-time ongoing position. The salary on offer is VPS Grade 3, Value Range 1, with a base salary of $81,496 per annum plus 12% superannuation. Some weekend, public holiday and out-of-business-hours work will be required to support program and event delivery. Museums Victoria operates from five locations: Melbourne Museum, Immigration Museum, Scienceworks, the Royal Exhibition Building and the Moreland Collection Store. Employees may be required to work from any of these locations. The successful applicant will be required to hold or obtain a Working with Children Check and be assessed as suitable. A National Police Records Check may also be required.

OUR COMMITMENT

Museums Victoria is strongly committed to the safety and wellbeing of all children and young people. We create and maintain a child safe environment and have zero tolerance for child abuse.

Museums Victoria is an equal opportunity employer. We welcome and celebrate all communities. Museums Victoria is committed to building a diverse and inclusive workplace where everyone feels they belong. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, people with disability, and people of all ages, gender identities and sexual orientations. We are committed to an accessible and inclusive recruitment process. If you require adjustments or support to participate, please contact the person listed as the contact for this job ad.

APPLICATION DEADLINE

APPLICATIONS CLOSE: 27 November 2026 (11.59pm)