Public Area Attendant

Accor Apartments & Realty; Gold Coast City; On-site; AUD 42,000 - 60,000; Full time

Job summary

Accor Apartments & Realty is seeking a Public Area Attendant to maintain pristine shared spaces and assist guests with inquiries. You will work both independently and with the housekeeping team, ensuring pool, gym and bathrooms meet high standards.

The role emphasizes safety with cleaning equipment and chemicals, plus a welcoming bedside manner for guest interactions and cross-department collaboration.

Qualifications

• Previous experience in a similar role (cleaner/room attendant/public areas attendant) is a plus.
• Your communication style should be warm and welcoming to guests and team members.
• You have an eye for detail and work efficiently, managing time well.
• Adaptability and physical fitness to work in internal and external environments.
• You enjoy collaborating with colleagues from diverse backgrounds.
• Reliable transportation and availability for weekends and public holidays.

Responsibilities

• Ensure the property always looks its best, inside and out.
• Spruce up indoor and outdoor public areas (pool, gym, shared bathrooms) to high cleanliness standards.
• Handle specialised equipment and chemicals safely.
• Assist guests with inquiries and security matters; collaborate with departments to complete tasks.
• Be the eyes and ears for maintenance and guest services, reporting issues promptly.

Skills

Experience in similar role

Warm communication

Eye for detail

Adaptability

Team collaboration

Reliability & availability

Shift flexibility

Job description

Purpose

As a Public Area Attendant, you are a valuable member of our Housekeeping team, responsible for keeping our shared spaces exceptionally clean and focusing on the little things. You will feel at ease working both independently and alongside your team members and enjoy engaging with guests, helping them with any questions or requests they may have.

Primary Responsibilities

• Ensure the property always looks its best, inside and out
• Embrace the cleaning challenge, sprucing up both indoor and outdoor public areas (including pool, gym and shared bathrooms) to meet our high cleanliness and presentation standards
• Expertly handle specialised equipment and chemicals with safety in mind
• Offering help to guests with inquiries and security matters, and collaborating with different departments to accomplish tasks
• Be the eyes and ears for our maintenance and guest services teams, reporting any issues promptly, from maintenance problems, to damaged equipment and missing items

Skills and Experience

• Previous experience in a similar role (as a cleaner/room attendant/public areas attendant) is a plus
• Your communication style is warm and welcoming, making both guests and team members feel at ease
• You have an eye for detail and work efficiently, managing your time well and taking pride in your tasks
• Adaptability and physical fitness to work in both internal and external environments, including staircases and uncovered areas
• You enjoy collaborating with colleagues from various backgrounds
• Reliable transportation and availability to work a variety of shifts including weekends and public holidays