Pub Operations Lead - Guest Experience & Team Leader

Federalhospitalitycareers; City of Devonport; On-site; AUD 34,000 - 41,000; Full time

Benefits offered by this job

Staff discounts across Federal Hosp.

Free parking (staff)

Uniform provided

Learning & development opportunities

Job summary

Molly Malone's in Devonport, part of the Federal Hospitality group, is seeking a hands-on leader to manage daily operations across the pub, gaming, bar and bistro. You will work with the Hotel Manager to lead a close-knit shift team and deliver exceptional customer service in a busy environment.

Reporting to the Hotel Manager, you will oversee health, safety, gaming and food safety procedures, assist with staff scheduling, handle customer issues, and manage opening/closing duties.

Qualifications

• Cash handling proficiency required.
• Strong customer service skills in a busy pub environment.
• Knowledge of food & beverage products and services.
• Tasmanian RSA certification required or able to obtain.
• RCG certification or ability to obtain.
• Ability to work night, weekend, and public holiday shifts.
• Experience in a pub-style venue or similar.

Responsibilities

• Lead the on-shift team to provide memorable customer service and experiences
• Ensure health, safety, gaming and food safety procedures are followed
• Assist with staff scheduling and break management in coordination with the Hotel Manager
• Assist with handling complaints and issues as required
• Opening and closing duties, including the bar and bistro

Skills

Customer service

Cash handling

Team leadership

Food & beverage knowledge

Night/weekend shifts

Job description

Molly Malone's in Devonport, part of the Federal Hospitality group, is seeking a hands-on leader to manage daily operations across the pub, gaming, bar and bistro. You will work with the Hotel Manager to lead a close-knit shift team and deliver exceptional customer service in a busy environment.

Reporting to the Hotel Manager, you will oversee health, safety, gaming and food safety procedures, assist with staff scheduling, handle customer issues, and manage opening/closing duties.