Pub Floor Leader & Guest Experience Captain

Endeavour Group; Melbourne; On-site; AUD 55,000 - 85,000; Full time

Benefits offered by this job

Endeavour Group employee discount

Job summary

Endeavour Group's Balaclava Hotel is hiring an Assistant Manager to lead on-floor operations during busy periods, working with a team of hospitality staff to maintain high service standards from open to close.

You’ll supervise bar, restaurant and gaming room activity, mentor floor crew, support the Publican and ensure safe, efficient service while building lasting connections with regulars and guests.

Qualifications

• Hands-on hospitality role requiring physical tasks (lifting, moving stock, deliveries).
• Experience supervising teams in a pub/hospitality setting preferred.
• RSA/RSG, RMLV, and Approved Managers Licence required by state regulations.
• Strong communication and customer service skills to lead shifts and represent the venue.

Responsibilities

• Know locals and build rapport as the pub face during shifts.
• Support the Publican to run the pub smoothly, safely, and with a great vibe.
• Learn the ropes of being a Publican while leading a team of hospitality staff.
• Handle hiccups before they become headaches and maintain service standards.
• Bring energy, service and smiles across every shift.

Skills

Leadership

People skills

Supervision

Customer service

Job description

Endeavour Group's Balaclava Hotel is hiring an Assistant Manager to lead on-floor operations during busy periods, working with a team of hospitality staff to maintain high service standards from open to close.

You’ll supervise bar, restaurant and gaming room activity, mentor floor crew, support the Publican and ensure safe, efficient service while building lasting connections with regulars and guests.