Assistant Manager - Balaclava Hotel

Endeavour Group; Melbourne; On-site; AUD 55,000 - 85,000; Full time

Benefits offered by this job

Endeavour Group employee discount

Job summary

Endeavour Group's Balaclava Hotel is hiring an Assistant Manager to lead on-floor operations during busy periods, working with a team of hospitality staff to maintain high service standards from open to close.

You’ll supervise bar, restaurant and gaming room activity, mentor floor crew, support the Publican and ensure safe, efficient service while building lasting connections with regulars and guests.

Qualifications

• Hands-on hospitality role requiring physical tasks (lifting, moving stock, deliveries).
• Experience supervising teams in a pub/hospitality setting preferred.
• RSA/RSG, RMLV, and Approved Managers Licence required by state regulations.
• Strong communication and customer service skills to lead shifts and represent the venue.

Responsibilities

• Know locals and build rapport as the pub face during shifts.
• Support the Publican to run the pub smoothly, safely, and with a great vibe.
• Learn the ropes of being a Publican while leading a team of hospitality staff.
• Handle hiccups before they become headaches and maintain service standards.
• Bring energy, service and smiles across every shift.

Skills

Leadership

People skills

Supervision

Customer service

Job description

Job Description

Assistant Manager | Balaclava Hotel

If you are a driven hospitality manager who thrives in the thick of peak trade and loves the banter of an authentic suburban pub, the Balaclava Hotel offers the perfect stage for your career. From packed dinner rushes in the bistro and roaring game-day crowds in the sports bar to delivering dedicated host service in our gaming room, this role puts you right at the helm of daily shift operations.

You won't be cooped up in a back office, you'll be out front leading from the floor. Working alongside our collaborative group of Assistant Managers, you’ll partner with senior venue leadership to direct shift pacing, mentor an energetic floor crew, build lasting connections with our regulars, and ensure our standards stay sharp from open to close.

A day in the life of an Assistant Manager:

• Get to know the locals so well they think you’re part of the crew
• Support the Publican to keep the pub running smoothly, safely, and with a great vibe
• Learn the ropes of being a Publican while leading a team of absolute hospo legends
• Handle hiccups before they turn into headaches
• Bring the energy, the service, and the smiles every single shift

Inherent requirements:

• This is a hands-on role that involves manual handling and lifting as part of regular duties (e.g. moving stock, kegs, and deliveries). Applicants must have the ability to perform physical tasks safely and efficiently.

About you:

• You’ve been around the bar, bistro, or gaming room block, and maybe already done some supervising
• You’ve learned from great managers and now you’re ready to step up
• You’ve got the confidence, pride, and people skills to be the face of the pub when the boss is away
• You’ve got a current RSA/RSG, RMLV and Approved Managers Licenceas per state requirements

If you’re keen to learn, lead, and laugh while making this pub the best spot in town – we’d love to hear from you.

The benefits are good too!

Grow your career within ALH Hotels and the wider Endeavour Group network. An exclusive discount card for ALH Hotels, BWS, Dan Murphy’s and other Endeavour Group brands. Through our partnership with Woolworths, you'll also enjoy discounts at Woolies supermarkets and BIG W. Endeavour Wellbeing Support; our EAP service offers critical incident support, career, conflict, nutrition and lifestyle, money, family, legal and employee assistance.

In line with our ongoing commitment to responsibility, candidates will be required to complete Employee Due Diligence checks which may include a National Police Check as part of the recruitment process.

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