Pub Assistant Manager: Lead Guest Experiences & Growth

Redcape Hotel Group; Sydney; Presencial; AUD 55.000 - 75.000; Jornada completa

Descripción de la vacante

Gladstone Hotel in Dulwich Hill is seeking an experienced Assistant Manager to lead the team and elevate guest experiences in a busy pub setting. You will drive service excellence on the floor and help shape a vibrant, welcoming atmosphere.

As Manager on Duty, you’ll oversee venue operations, maintain standards, coach staff, handle cash reconciliations and ensure safety and responsible gaming across shifts. This role offers growth within Redcape’s multi-venue network.

Formación

• Proven supervisory or management experience in a busy pub or hotel.
• Strong food, beverage and gaming knowledge.
• A customer-first leader who enjoys the floor and brings out the best in the team.
• A creative, driven mindset: you bring ideas and own what sets a venue apart.
• Availability across opens, mids and closes, including weekends and public holidays.
• Current NSW RSA and RCG (ARCG highly regarded).

Responsabilidades

• Lead your team to create extraordinary guest experiences.
• Take responsibility for venue operations as Manager on Duty.
• Maintain high standards of cleanliness, presentation and service.
• Coach your team to feel confident in their roles, proud of their work and inspired to grow.
• Complete cash handling, reconciliations and daily reporting.
• Uphold responsible service, gaming and workplace safety standards.

Conocimientos

Supervisory/management experience

Food & beverage knowledge

Gaming knowledge

Customer-first leadership

Creative mindset

Availability across opens/mids/closes

NSW RSA & RCG knowledge

Descripción del empleo

Gladstone Hotel in Dulwich Hill is seeking an experienced Assistant Manager to lead the team and elevate guest experiences in a busy pub setting. You will drive service excellence on the floor and help shape a vibrant, welcoming atmosphere.

As Manager on Duty, you’ll oversee venue operations, maintain standards, coach staff, handle cash reconciliations and ensure safety and responsible gaming across shifts. This role offers growth within Redcape’s multi-venue network.