Psychosocial Support Worker - HOPE (Melton)

Western Health; Melton; On-site; AUD 70,000 - 90,000; Full time

Job summary

Western Health in Melton invites applications for the Psychosocial Support Worker - HOPE role. This full-time position focuses on brief therapeutic interventions for individuals at risk of suicide, within the Melton Mental Health and Wellbeing HOPE Team, and coordinated with regional services.

The HOPE team provides outreach and clinic-based support for up to 12 weeks post-discharge from ED or inpatient care, aiming to reduce re-attempts and improve recovery through collaborative care with

Qualifications

• Experience in crisis intervention and crisis management.
• Ability to engage with welfare, health and service agencies.
• Experience with culturally and linguistically diverse communities.
• Victorian Driver’s Licence (ongoing use for transport).

Responsibilities

• Provide direct support to consumers, carers and families.
• Collaborate with community agencies for comprehensive care.
• Work in a multidisciplinary team to deliver safe, effective care.
• Support recovery through effective communication with consumers and families.

Skills

Crisis intervention

Multidisciplinary teamwork

Cultural competency

Driver's licence

Lived experience

Job description

Psychosocial Support Worker - HOPE (Melton)

• Employment Type: Full-Time (with monthly Accrued Day Off), Ongoing
• Salary: Mental Health Class 2 Welfare Worker + Superannuation + Salary Packaging

About the role:

Join the Melton Mental Health and Wellbeing HOPE Team!

We are looking for passionate Psychosocial Support Workers to be a part of our team dedicated to providing brief therapeutic interventions for individuals at risk of suicide.

The HOPE team is characterised by a strong commitment to our consumers, their families/carers, and our service provision partners, ensuring the highest standards of care.

We encourage individuals with lived experience of utilising mental health services due to suicidal ideation or behaviours, and/or those who are carers of individuals with similar experiences, to apply.

This is a full-time role. The clinic is based in Melton, and the HOPE team will work closely with the broader community mental health team in the region. The HOPE initiative was developed to provide support to individuals discharged from the Emergency Department, medical wards, or inpatient units after a suicide attempt, or those displaying serious suicidal ideation, intent, or planning. This service covers the Melton, parts of Hume (Sunbury), and Brimbank catchment areas.

HOPE will support clients for a period of 12 weeks, offering assertive and coordinated care post-discharge. Support will include both outreach and clinic-based therapeutic interventions aimed at reducing the risk of re-attempts and deaths by suicide.

Key responsibilities:

• Provide direct support to consumers, carers, and families.
• Collaborate with other community agencies to ensure comprehensive care.
• Work as part of a multidisciplinary team to deliver a positive and safe experience for at-risk consumers.
• Communicate effectively with consumers, carers, and families to support recovery.

About you:

• A solid understanding of crisis intervention and management, with the ability to escape concerns when necessary.
• Strong skills in engaging with key welfare, health, and other support agencies, working collaboratively to improve consumer outcomes and recovery.
• Experience working with culturally and linguistically diverse communities.
• A current Victorian Driver’s Licence, with the ongoing ability to use this for transport.

About Western Health

Western Health is the leading healthcare provider in Melbourne’s West - one of Australia’s fastest-growing and most culturally and socioeconomically diverse regions.

More than 13,000 employees help deliver a comprehensive range of services across our hospitals, community, correctional, and home-based settings. These services include acute tertiary care, emergency and intensive care, medical and surgical specialties, mental health and wellbeing, subacute care, ambulatory care, primary care, home-based services, and residential aged care.

We are committed to driving innovation and sustainability that improves health outcomes for our community. With specialties spanning oncology, renal care, mental health, women’s health and maternity, chronic disease management, geriatrics, and cardiology, Western Health is recognised for its expertise in managing complex and chronic conditions through integrated, patient-centred care.

We foster a collaborative and inclusive culture where you can make a meaningful impact. We support our staff to keep learning and growing through a diverse range of education programs, partnerships with universities in medical research and professional development opportunities.

Whyjoinus?

Compensation and Benefits

• Competitive salaries, flexible work options, and wellbeing programs.
• Scholarships and grants to support ongoing learning.

Learning and Development

• Access personalised pathways through the Western Health Learning Academy.
• Opportunities for postgraduate study, clinical education, and mentorship.

Community Impact and Inclusion

• Make a difference through compassionate care in a diverse, inclusive workforce.
• Contribute to community wellbeing initiatives and healthcare research.

Organisational Culture and Environment

• Work in a collaborative, innovative team focused on continuous improvement and excellence.

Closingdate:11:59pm on12 November 2026.

Enquiries:Forfurther information about this role, contactCassie Low on (03) 9732 1*** or **********@wh.org.au.

Western Health is an equal opportunity employer. We welcome applications from people of all genders, Aboriginal and Torres Strait Islander peoples, people with disability, people from culturally and linguistically diverse backgrounds, and people with lived experience that strengthens their ability to do this work.

Western Health is committed to providing a safe environment for the children and young people who are involved in our services,sitesand operations. We follow and abide by all legislative requirements to keep children and young people safe.

All appointments are made subject to a satisfactory Police Record Check, anImmunisationStatus Clearance and a Working with Children Check (if applicable).

Western Health is committed to the psychosocial safety of all applicants and employees.

Western Health does not accept unsolicited resumes/applications from recruitment agencies.

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