Psychosocial Support Worker - HOPE (Melton)

Western Health Australia; Melbourne; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Accrued Day Off

Salary Packaging

Flexible work options

Job summary

Western Health, based in Melbourne, is seeking Psychosocial Support Workers to join the HOPE Team providing brief therapeutic interventions for individuals at risk of suicide. The role focuses on outreach and clinic-based supports to reduce re-attempts over a 12-week period, with a commitment to patient- and family-centred care.

The role requires crisis intervention skills, collaboration with welfare and health agencies, and experience with diverse communities.

Qualifications

• Solid understanding of crisis intervention and management, with the ability to escalate concerns when necessary.
• Strong ability to engage welfare, health, and support agencies to improve consumer outcomes.
• Experience working with culturally and linguistically diverse communities.
• Current Victorian Driver's Licence and ability to use it for transport.

Responsibilities

• Provide direct support to consumers, carers, and families.
• Collaborate with other community agencies to ensure comprehensive care.
• Work as part of a multidisciplinary team to deliver a safe experience for at-risk consumers.
• Communicate effectively with consumers, carers, and families to support recovery.

Skills

Crisis intervention

Multidisciplinary teamwork

Engagement with services

Diversity experience

Driver's licence

Job description

Location: Melbourne - CBD and Inner Metro suburbs

Reference: 9062

• Employment Type: Full-Time (with monthly Accrued Day Off), Ongoing
• Salary: Mental Health Class 2 Welfare Worker + Superannuation + Salary Packaging

About the role:

Join the Melton Mental Health and Wellbeing HOPE Team!

We are looking for passionate Psychosocial Support Workers to be a part of our team dedicated to providing brief therapeutic interventions for individuals at risk of suicide.

The HOPE team is characterised by a strong commitment to our consumers, their families/carers, and our service provision partners, ensuring the highest standards of care.

HOPE will support clients for a period of 12 weeks, offering assertive and coordinated care post-discharge. Support will include both outreach and clinic-based therapeutic interventions aimed at reducing the risk of re-attempts and deaths by suicide.

Key responsibilities:

• Provide direct support to consumers, carers, and families.
• Collaborate with other community agencies to ensure comprehensive care.
• Work as part of a multidisciplinary team to deliver a positive and safe experience for at-risk consumers.
• Communicate effectively with consumers, carers, and families to support recovery.

About you:

• A solid understanding of crisis intervention and management, with the ability to escalat concerns when necessary.
• Strong skills in engaging with key welfare, health, and other support agencies, working collaboratively to improve consumer outcomes and recovery.
• Experience working with culturally and linguistically diverse communities.
• A current Victorian Driver's Licence, with the ongoing ability to use this for transport.

Western Health is the leading healthcare provider in Melbourne's West - one of Australia’s fastest-growing and most culturally and socioeconomically diverse regions.

More than 13,000 employees help deliver a comprehensive range of services across our hospitals, community, correctional, and home-based settings. These services include acute tertiary care, emergency and intensive care, medical and surgical specialties, mental health and wellbeing, subacute care, ambulatory care, primary care, home-based services, and residential aged care.

We are committed to driving innovation and sustainability that improves health outcomes for our community. With specialties spanning oncology, renal care, mental health, women's health and maternity, chronic disease management, geriatrics, and cardiology, Western Health is recognised for its expertise in managing complex and chronic conditions through integrated, patient-centred care.

We foster a collaborative and inclusive culture where you can make a meaningful impact. We support our staff to keep learning and growing through a diverse range of education programs, partnerships with universities in medical research and professional development opportunities.

Whyjoinus?

Compensation and Benefits

• Competitive salaries, flexible work options, and wellbeing programs.
• Scholarships and grants to support ongoing learning.

Learning and Development

• Access personalised pathways through the Western Health Learning Academy.
• Opportunities for postgraduate study, clinical education, and mentorship.

Community Impact and Inclusion

• Make a difference through compassionate care in a diverse, inclusive workforce.
• Contribute to community wellbeing initiatives and healthcare research.

Organisational Culture and Environment

• Work in a collaborative, innovative team focused on continuous improvement and excellence.

If you are currently employed at Western Health, please ensure you sign in through the 'Employee Login' via the external Careers Page or access the Careers Page via the intranet before applying.

Closingdate:11:59pm on12 November 2026.

Enquiries:Forfurther information about this role, contactCassie Low on [phone] or [e-mail] .

Western Health is an equal opportunity employer. We welcome applications from people of all genders, Aboriginal and Torres Strait Islander peoples, people with disability, people from culturally and linguistically diverse backgrounds, and people with lived experience that strengthens their ability to do this work.

Western Health is committed to providing a safe environment for the children and young people who are involved in our services,sitesand operations. We follow and abide by all legislative requirements to keep children and young people safe.

All appointments are made subject to a satisfactory Police Record Check, anImmunisationStatus Clearance and a Working with Children Check (if applicable).

Western Health is committed to the psychosocial safety of all applicants and employees.

Western Health does not accept unsolicited resumes/applications from recruitment agencies.

Applications close Thursday 12 November 2026 at 11.59pm