Psychological Eligibility Specialist

eml; Sydney; On-site; AUD 110,000 - 150,000; Full time

Benefits offered by this job

Hybrid work options

Fitness Passport

RewardsHub discounts

Corporate wellbeing program

Learning and development

Employee Assistance Program (EAP)

Celebration events

Annual incentive scheme

Job summary

EML is seeking a Psychological Eligibility Specialist in Sydney to support high-quality decision-making for psychological injury claims within the new legislative framework.

The role sits at the centre of a newly established team, offering meaningful work that impacts injured workers. This secondment role runs through 25 June 2027 with opportunities to contribute to interpretive standards across the Insurance for NSW Scheme.

Qualifications

• Advanced knowledge of workers' compensation, injury management, and claims processes.
• Excellent stakeholder engagement with injured workers, employers, medical professionals and insurers.
• Ability to provide guidance, coaching and technical support to others.

Responsibilities

• Perform early psychological injury claim assessments with a focus on liability considerations.
• Collaborate with Case Managers to apply new legislative requirements and improve determination timelines.
• Contribute to interpretation and application of legislation across agencies and CSPs.
• Lead and endorse liability decisions within shortened liability determination periods.
• Support frontline teams in applying new elements of legislation.

Skills

Workers' comp knowledge

Stakeholder management

Coaching and guidance

Job description

Why Join EML?

An Award-Winning Celebratory Culture That Recognises You

EML is known for its strong culture of appreciation, connection and celebration. Our people benefit from a powerful Reward & Recognition program, with more than 30,000 recognition moments shared in a single year, making our people feel valued and supported.

Flexibility That Supports Your Life

After your probation (subject to performance), you have the flexibility to work from home along with the choice between:

• Monthly rostered days off , or
• A 9-day fortnight giving you more control over your time and work life balance.

Grow With a Specialist Organisation

Because personal injury is the only thing we do, EML offers one of the most stable and future‑focused careers in the industry. Our deep expertise, purpose‑driven work and development pathways help you build a long‑term career in a field where your skills will always be in demand. EML's investment in AI-powered technology is designed to reduce admin, giving you more time to focus on making a real difference in people's lives.

Make a real difference in people's lives with EML

Are you passionate about helping people get their lives back after injury or illness? As Australia's largest specialist in personal injury claims management, our sole focus is helping people return to work safely and confidently after a workplace incident.

The IfNSW business unit is looking for a Psychological Eligibility Specialist to join our newly established Psychological Eligibility team to support high-quality, timely decision‑making on psychological injury claims within the new legislative and regulatory framework.

The Psychological Eligibility Specialists sit at the centre of our new approach to supporting psychological injury claims under the new legislative and regulatory framework implemented on 1 July 2026 and will give you the opportunity to influence decision‑making standards across the Insurance for NSW Scheme.

We're now welcoming applications for a Psychological Eligibility Specialist to join our supportive, purpose‑driven team in Sydney. This will be a Fulltime S econdment until 25 June 2027. This is deeply meaningful work where your empathy, problem‑solving and commitment have a profound impact every single day.

What You'll Be Doing

• Build specialised capability in early psychological injury claim assessment
• Work closely with Case Managers to uplift their skills and confidence in applying new legislative requirements - particularly in relation to liability decision‑making
• Contribute to the way legislation is interpreted and applied, ensuring consistency across all agencies and CSPs and improving overall outcomes for the scheme
• you will play a critical and active role in conducting early initial reviews of psychological injury claims, leading and endorsing liability decision‑making within a shortened liability determination period
• contributing to the uplift of skills and capability of our frontline teams to apply these new elements of legislation.
• you may also work closely and engage with, relevant NSW government agencies to support shared understanding and interpretation of legislative requirements.

What We're Looking For

• To apply for this role you will have experience from one of the following roles: Team Leader, Technical Specialist, Technical and Injury Management Specialist, Case Manager Level 3 or 4 (NI) Senior Case Manager (IfNSW)
• Advanced knowledge of workers' compensation, injury management, and claims processes
• Excellent stakeholder management, including liaising with injured workers, employers, medical professionals, and insurers
• Confidence in providing guidance, coaching, and technical support to others

Why You'll Love Being Part of EML

You’ll enjoy a range of benefits designed to support your wellbeing, growth and success:

• Hybrid work options for better balance.
• Fitness Passport providing heavily discounted access to your local gyms, pools and fitness facilities.
• Discounts at 350+ retailers via RewardsHub plus discounts with corporate banking, super and private health insurance partners.
• Corporate wellbeing program , including gym and health insurance discounts.
• Comprehensive learning and development tailored to help you grow.
• More than a traditional Employee Assistance Program, our EAP provides access to professional medical advice and safety features for our employees and their families
• Company‑wide celebration events that keep us connected.
• Annual incentive scheme + regular salary reviews .

Ready to Make an Impact?

If you're looking for a purposeful, people‑focused career with stability, balance and a culture that celebrates you we would love to hear from you.