Provider Payments Representative

WorkCover Queensland; Brisbane; Hybrid; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Hybrid work arrangements

Learning and development opportunities

Health and wellbeing program

Study assistance

Job summary

WorkCover Queensland is seeking a Provider Payments Representative to ensure providers and stakeholders receive accurate, timely support on payment and finalised claim matters. You will register and maintain provider accounts, reconcile discrepancies, process refunds and payment adjustments, support debt recovery, and finalise claims while directing work to claim owners.

In this hybrid role, you’ll apply meticulous data entry, identify anomalies, and collaborate with Claims and other teams to

Qualifications

• Experience in financial processing, payments or provider account management is highly regarded; experience in workers’ compensation, insurance or health services is desirable, and a qualification in business, finance or administration will also be well regarded.

Responsibilities

• Registering and maintaining provider accounts
• Reconciling discrepancies in payments and accounts
• Processing refunds and payment adjustments
• Supporting debt recovery and finalising claims
• Directing work to claim owners and collaborating with Claims and other internal teams to protect accuracy and integrity of provider payments.

Job description

WorkCover Queensland is entering an exciting new chapter, guided by a renewed strategic focus and strong executive leadership shaping our 2030 Strategy. We’re embarking on an enterprise-wide transformation to strengthen our impact and continue making a positive difference in people’s lives.

The Opportunity

As a Provider Payments Representative, you’ll help ensure providers and other stakeholders receive accurate, timely and professional support across payment and finalised claim matters. Your work may involve registering and maintaining provider accounts, reconciling discrepancies, processing refunds and payment adjustments, supporting debt recovery, or finalising claims and directing work to claim owners.

You’ll combine careful processing with practical problem-solving. Working to agreed timeframes, you’ll complete manual data entry accurately, identify when information or a payment doesn’t look right and stop to investigate before continuing. Where required, you’ll collaborate with internal teams, including Claims, to resolve issues and protect the accuracy and integrity of provider payments.

About You

You’re a self-driven and dependable processor who takes pride in getting the details right. You’ll be confident managing deadlines, following financial and operational guidelines and communicating professionally with providers and internal stakeholders. Experience in financial processing, payments or provider account management is highly regarded; experience in workers’ compensation, insurance or health services is desirable, and a qualification in business, finance or administration will also be well regarded.

Why Join Us

Our vision is to be the best workers’ compensation insurer, making a positive difference to people’s lives and keeping Queenslanders working. At WorkCover, we deliver with heart, own our outcomes, work best together and stay open to what’s possible - and we’re looking for people who share these values

When you join us, you’ll benefit from:

A purpose‑driven organisation where your work genuinely makes a positive impact on Queenslanders’ lives

A collaborative and supportive team environment that values empathy, trust and working together

Hybrid work arrangements that support flexibility and work–life balance

Personalised learning and development opportunities to support your growth and career progression

A holistic health and wellbeing program designed to support you both professionally and personally

Study assistance to support ongoing education and professional development

You can find out more about what it’s like to work with us by visiting Working atWorkCoverQld.

Applications close 3pm Tuesday 3 November 2026.

We are committed to ensuring WorkCover reflects the diversity of the Queensland community. We welcome applications from First Nations peoples, members of the LGBTQIA+SB community, people of all ages, people who are neurodivergent, people with disability, and people from culturally and linguistically diverse backgrounds.

Acceptance of applications submitted after advertising closes is at the discretion of the selection panel.

To ensure you have the best and most inclusive experience, please let us know if you require any reasonable adjustments or accommodations to help you confidently showcase your skills and potential. You can contact us at ***********@workcoverqld.com.au or let our recruitment team know during your conversation with them.

Pre-employment checks will be conducted on all prospective employees. This includes a Right to Work in Australia Check, Police Check, Education Check, Reference Check, and where appropriate a Visa Check. The information provided will be treated as confidential in accordance with the Information Privacy Act 2009 (Qld). All permanent appointments are subject to a probationary period in accordance with our policy.