Business Support Administrator

WorkCover Queensland; Brisbane; Hybrid; AUD 55,000 - 65,000; Full time

Benefits offered by this job

Hybrid work

Learning and development

Wellbeing program

Study assistance

Job summary

WorkCover Queensland is seeking a proactive Business Support Administrator to help run the day-to-day administration of workers' compensation claims in a supportive corporate environment. You'll process invoices, receipts and payments, manage information release requests and records, support provider registration and respond to payment and records queries, while maintaining accuracy and timeliness.

Hybrid work arrangements and personalised learning opportunities are offered to support your

Qualifications

• You may have recently started your administration career or have a couple of years' experience in an administration, customer service, data entry or processing role. You'll have strong attention to detail and enjoy structured, process-driven work where accuracy matters.
• You'll be confident using Microsoft Office applications and have strong computer and data-entry skills, including the ability to type approximately 60 words per minute. You'll be organized, adaptable and comfortable managing competing priorities while providing professional support to customers and stakeholders.

Responsibilities

• Process invoices, receipts and payments, manage information release requests and records, support provider registration and respond to payment and records queries.
• Support common law and settlement-related administration, ensuring information is handled accurately, securely and within required timeframes.

Job description

WorkCover Queensland is entering an exciting new chapter, guided by a renewed strategic focus and strong executive leadership shaping our 2030 Strategy. We're embarking on an enterprise-wide transformation to strengthen our impact and continue making a positive difference in people's lives.

The Opportunity

As a Business Support Administrator, you'll play an important role in supporting the day-to-day administration of workers' compensation claims and delivering a seamless experience for customers and stakeholders. This is a great opportunity for someone early in their administration career who is looking to build their experience in a supportive corporate environment.

Working across a variety of activities, you'll process invoices, receipts and payments, manage information release requests and records, support provider registration and respond to payment and records queries. You'll also support common law and settlement-related administration, ensuring information is handled accurately, securely and within required timeframes.

About You

You may have recently started your administration career or have a couple of years' experience in an administration, customer service, data entry or processing role. You'll have strong attention to detail and enjoy structured, process-driven work where accuracy matters.

You'll be confident using Microsoft Office applications and have strong computer and data-entry skills, including the ability to type approximately 60 words per minute. You'll be organized, adaptable and comfortable managing competing priorities while providing professional support to customers and stakeholders.

Why Join Us

Our vision is to be the best workers' compensation insurer, making a positive difference to people's lives and keeping Queenslanders working. At WorkCover, we deliver with heart, own our outcomes, work best together and stay open to what's possible - and we're looking for people who share these values

When you join us, you'll benefit from:

A purpose-driven organisation where your work genuinely makes a positive impact on Queenslanders' lives

A collaborative and supportive team environment that values empathy, trust and working together

Hybrid work arrangements that support flexibility and work-life balance

Personalised learning and development opportunities to support your growth and career progression

A holistic health and wellbeing program designed to support you both professionally and personally

Study assistance to support ongoing education and professional development

You can find out more about what it's like to work with us by visiting Working atWorkCoverQld.

We are committed to ensuring WorkCover reflects the diversity of the Queensland community. We welcome applications from First Nations peoples, members of the LGBTQIA+SB community, people of all ages, people who are neurodivergent, people with disability, and people from culturally and linguistically diverse backgrounds.

Applications close 3pm Tuesday 3 November 2026.

Acceptance of applications submitted after advertising closes is at the discretion of the selection panel.

To ensure you have the best and most inclusive experience, please let us know if you require any reasonable adjustments or accommodations to help you confidently showcase your skills and potential. You can contact us at ***********@workcoverqld.com.au or let our recruitment team know during your conversation with them.

Pre-employment checks will be conducted on all prospective employees. This includes a Right to Work in Australia Check, Police Check, Education Check, Reference Check, and where appropriate a Visa Check. The information provided will be treated as confidential in accordance with the Information Privacy Act 2009 (Qld). All permanent appointments are subject to a probationary period in accordance with our policy.