Claims Support Representative

WorkCover Queensland; Brisbane; Hybrid; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Hybrid work model

Training & development

Job summary

WorkCover Queensland is seeking a Claims Support Representative to provide day-to-day administrative support to our Claims teams.

You will coordinate appointments, maintain records, follow up information and respond to customer enquiries in a busy environment, using MS Office and collaborating with colleagues to keep claims progressing smoothly.

Qualifications

• Experience in insurance/financial services or workers’ compensation
• Strong customer service and communication skills
• Ability to manage high-volume workload and meet deadlines
• Comfortable working in a busy environment and collaborating with a team

Responsibilities

• Provide day-to-day administrative support to Claims teams
• Coordinate appointments and services
• Maintain accurate records and respond to enquiries
• Follow up information to keep claims progressing smoothly

Skills

Insurance industry experience

Customer service

Attention to detail

Time management

Teamwork

Tools

Microsoft Office

Job description

WorkCover Queensland is entering an exciting new chapter, guided by a renewed strategic focus and strong executive leadership shaping our 2030 Strategy. We’re embarking on an enterprise-wide transformation to strengthen our impact and continue making a positive difference in people’s lives.

What You’ll Do

As a Claims Support Representative, you’ll provide day-to-day administrative support to our Claims teams, helping claims progress smoothly and efficiently. You’ll coordinate appointments and services, maintain accurate records, follow up information and respond to customer and stakeholder enquiries.

What We’re Looking For

We’re looking for someone who is organised, reliable and comfortable working in a busy environment. You’ll have good attention to detail, be able to manage competing priorities and enjoy working as part of a team to provide helpful and responsive support.

What You’ll Bring

• Experience in insurance, financial services, workers’ compensation, personal injury claims or a similar environment.
• Strong customer service and communication skills, including the ability to manage challenging enquiries professionally.
• Good organisation and time management skills, with the ability to manage a high-volume workload and meet deadlines.
• Strong attention to detail and a focus on keeping information and records accurate.
• Confidence using Microsoft Office and the ability to learn new systems quickly.
• A collaborative approach and willingness to support colleagues and contribute to shared team goals.

A Bit About Us

Our vision is to be the best workers’ compensation insurer, making a positive difference to people’s lives and keeping Queenslanders working. We turn care into action, act with integrity, and work together to unlock what’s possible. If you value empathy, collaboration, and continuous improvement, you’ll find a great community at WorkCover.

At WorkCover, we deliver with heart, own our outcomes, work best together and stay open to what’s possible - and we’re looking for people who share these values. Working in a collaborative team environment within a supportive and engaged organisation, you’ll enjoy a hybrid work model, access to personalised learning and development opportunities and the holistic support of our health and wellbeing program. We offer industry-competitive salaries, a generous superannuation scheme (including co-contribution) and study assistance. You can find out more about our Employee Benefits by visiting Working at WorkCover Qld .

We are committed to ensuring WorkCover reflects the diversity of the Queensland community. We welcome applications from First Nations peoples, members of the LGBTQIA+SB community, people of all ages, people who are neurodivergent, people with disability, and people from culturally and linguistically diverse backgrounds.

To ensure you have the best and most inclusive experience, please let us know if you require any reasonable adjustments or accommodations to help you confidently showcase your skills and potential. You can contact us at [e-mail] or let our recruitment team know during your conversation with them.

Pre-employment checks will be conducted on all prospective employees. This includes a Right to Work in Australia Check, Police Check, Education Check, Reference Check, and where appropriate a Visa Check. The information provided will be treated as confidential in accordance with the Information Privacy Act 2009 (Qld).

A role with WorkCover Queensland is more than just a job, it's an opportunity to develop your career and make a real difference, no matter what part of the business you work in. You'll get the tools you need to do a great job and be surrounded by passionate, inspiring people to help you do it.

It's never about a single person, a single team or a single project here at WorkCover – we work together as One Team to build a better business.

When you love your work and the people you work with, amazing things can happen. Don't just take our word for it though—see what our people are saying about their experience within different parts of the business at WorkCover.

What can I earn as a Support Representative