Claims Performance and Insights Lead

WorkCover Queensland; Brisbane; Hybrid; AUD 140,000 - 170,000; Full time

Benefits offered by this job

Hybrid work arrangements

Personalised learning and development

Holistic health and wellbeing program

Study assistance

Diversity and inclusion

Job summary

WorkCover Queensland invites an analytics leader to shape performance across our Core Claims portfolio. You will design KPI frameworks, embed data governance, and deliver high-quality reporting and insights that inform executive decisions—supporting a 2-year fixed-term role.

You’ll partner across Claims, Finance, Data and Technology to improve data quality and analytical capability while driving outcomes for the business and Queenslanders we serve. Hybrid work available.

Qualifications

• Minimum 3 years’ experience in data and performance analytics with data standards and visualization.
• Experience designing KPIs and cascading metrics across organisational levels.
• Proficiency in statistical analysis, forecasting and predictive analytics.
• Experience presenting at Executives level with strategic insights.
• Proven ability to build trusted cross‑functional partnerships.

Responsibilities

• Design and embed performance frameworks, KPIs, and data governance standards across Core Claims.
• Design and deliver dashboards using Power BI and other platforms for operations and strategy.
• Analyse performance trends and risks, providing clear, actionable insights.
• Support tracking of claims expenditure, initiatives, milestones and benefits realization.
• Collaborate with Claims, Finance, Data, Technology, People and Risk teams on reporting.
• Drive data quality, reporting efficiency and analytical capability improvements.

Skills

Analytical thinking

Stakeholder engagement

Data storytelling

Forecasting analytics

Executive communication

Cross-functional collaboration

Education

Bachelor’s degree in Business/Finance/Data Science

Tools

Power BI

SAS

Cloud platforms

Job description

WorkCover Queensland is entering an exciting new chapter, guided by a renewed strategic focus and strong executive leadership shaping our 2030 Strategy. We're embarking on an enterprise-wide transformation to strengthen our impact and continue making a positive difference in people's lives.

The Opportunity

As our Claims Performance & Insights Lead, you'll play a pivotal role in shaping how performance is understood, measured and improved across our Core Claims portfolio.This is a 2 year fixed term contract.

Partnering closely with the Head of Claims Enablement, you will design and embed performance frameworks, deliver high-quality reporting and insights, and influence decision-making through clear, data-driven narratives.

In this role, you will:

• Design and embed performance and reporting frameworks, KPIs, data governance standards and supporting data structures across Core Claims
• Design and deliver insightful reporting and dashboards through Power Bi and other platforms and formats to inform operational and strategic decisions
• Analyse performance and workflow trends, risks and opportunities, providing clear, actionable insights
• Support the management tracking including tracking claims expenditure, initiatives, milestones and benefits realisation
• Partner with stakeholders across Claims, Finance, Data and Technology, People and Risk to deliver consistent, high-quality reporting and insights
• Drive improvements in data quality, reporting efficiency and analytical capability

This is a unique opportunity to sit at the intersection of data, performance and transformation, driving meaningful outcomes that impact both the business and the communities we serve.

About You

You're a commercially minded analytics professional who thrives on making sense of complex data, using insights to support transformation and help the business make better decisions.

You'll bring:

• Minimum 3 years’ experience in data and performance analytics including sound knowledge of data standards, data manipulation and visualisation, data modelling and insight analysis
• Experience in KPI and performance metric design, benchmarking and cascade throughout various levels of an organisation
• Proficiency in statistical analysis, forecasting/predictive analytics
• Experience developing, reporting and presenting performance and outcomes at the Executive level, including strategic insights and advice on areas requiring action.
• Proven track record of building trusted relationships and collaborating to drive business outcomes
• Strong Knowledge of financial services or insurance industry
• Tertiary qualifications in Business, Finance, Data science, statistics or similar discipline mandatory.
• BI tooling (e.g., Power BI), cloud (AWS/Azure), analytics platforms (e.g., SAS), desirable.
• Data Management - modeling and design, performance management or KPI certifications highly regarded.

Why Join Us

Our vision is to be the best workers' compensation insurer, making a positive difference to people's lives and keeping Queenslanders working. At WorkCover, we deliver with heart, own our outcomes, work best together and stay open to what's possible - and we're looking for people who share these values

When you join us, you'll benefit from:

• A purpose-driven organisation where your work genuinely makes a positive impact on Queenslanders' lives
• A collaborative and supportive team environment that values empathy, trust and working together
• Hybrid work arrangements that support flexibility and work-life balance
• Personalised learning and development opportunities to support your growth and career progression
• A holistic health and wellbeing program designed to support you both professionally and personally
• Study assistance to support ongoing education and professional development

You can find out more about what it's like to work with us by visiting Working at WorkCover Qld.

If this sounds like you, we'd love to hear from you. Please submit your resume and cover letter by 10am, Wednesday, 4th November.

We are committed to ensuring WorkCover reflects the diversity of the Queensland community. We welcome applications from First Nations peoples, members of the LGBTQIA+SB community, people of all ages, people who are neurodivergent, people with disability, and people from culturally and linguistically diverse backgrounds.

To ensure you have the best and most inclusive experience, please let us know if you require any reasonable adjustments or accommodations to help you confidently showcase your skills and potential. You can contact us at ***********@workcoverqld.com.au or let our recruitment team know during your conversation with them.

Pre-employment checks will be conducted on all prospective employees. This includes a Right to Work in Australia Check, Police Check, Education Check, Reference Check, and where appropriate a Visa Check. The information provided will be treated as confidential in accordance with the Information Privacy Act 2009 (Qld).

Please Note: WorkCover does not accept unsolicited resumes from agencies and will not be liable for related fees. All recruitment is managed internally. Agencies must not represent or promote WorkCover roles without prior written authorisation.

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