Property Services Technical Officer

Evolve Housing; Parramatta; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Salary packaging

35-hour week with WFH options

9-day fortnight

Career development

Job summary

Evolve Housing is seeking a skilled inspector within the Resident Services team to manage building inspections and oversee maintenance across a large property portfolio. You will ensure timely service delivery, adhere to regulatory and safety standards, and support the Customer Contact Centre in maintaining high client satisfaction.

Join a not-for-profit organisation with substantial portfolio growth, a strong focus on social outcomes, and opportunities for ongoing career development.

Qualifications

• Trade qualification (Cert III or equivalent) with demonstrated experience.
• Experience in office estimating, report costing and contract management.
• Experience with SDA properties (desirable).
• Proven commitment to delivering excellent customer service.
• Ability to plan and organise workload.
• Strong communication and empathy.
• Experience with diverse communities.
• Current driver licence and right to drive in Australia.
• Builders/Supervisors licence desirable.

Responsibilities

• Conduct building inspections and oversee maintenance activities.
• Coordinate approved repairs and maintenance within timeframes.
• Monitor contractor performance against SLAs and regulatory requirements.
• Maintain accurate records and prepare reports.
• Collaborate with the Customer Contact Centre and Property Services teams.
• Contribute to compliance reporting.
• Prepare letters and contracts management as required.

Skills

Customer service

Communication

Time management

Teamwork

Education

Cert III or equivalent

Tools

MS Office

Job description

What does this AMAZING career journey at Evolve Housing look like?

Your new career journey starts HERE! Say goodbye to mundane work days and embrace change! You will be surrounded and supported by people who are invested in your success! People who are committed to positivity and making a difference to the community. You will be guided and mentored by our PropertyServices Manager in the Resident Services team and together we will achieve great outcomes.

What will your new day look like?

This role will be responsible for conducting building and property inspections and overseeing varying work types, programs, projects, and building-related maintenance activities for a large portfolio of properties. Working to a time-bound schedule you will deliver an excellent customer service experience while observing regulatory, quality and safety obligations and meeting service level agreements. Your primary duties will include:

• Ensure accurate and high-quality service is delivered to our clients in a timely manner
• Provide outstanding service that demonstrates Evolve Housing’s values and makes a real difference to client’s lives
• Proactively manage required work by:
• Conducting regular inspections and diagnosing defects
• Coordinating approved repairs and maintenance matters efficiently and within agreed timeframes
• Working collaboratively within the Resident Services team, in particular the Customer Contact Centre, to ensure upkeep of properties within portfolio
• Monitoring, auditing and supervising contractor performance ensuring contractors are meeting their contractual obligations
• Effectively monitor contractors’ performance against service level agreements, expectations and compliance with internal, legal and regulatory requirements
• Undertake work and maintain accurate records
• Contribute to LAHC and other compliance reporting requirements in a timely manner.
• Carry out general administration duties as required such as preparing letters, reports, contract management, office estimating etc.
• Coordinate programs, activities, processes, plans and build relationships with the Property Services and Customer Contact Centre teams

Is this you? Passion, drive, enthusiasm? Then we NEED you!

• Do you believe in everybody's “right” to have a place to call home?
• Are you energised and motivated by building relationships?
• Do you pride yourself on impeccable attention to detail?
• Do you relish accountability?
• Do you face challenges head on with positivity?
• Are you passionate about providing the best possible customer service experience?

What does Evolve Housing do? Why are we an amazing workplace?

Evolve Housing Limited is one of Australia's leading not-for-profit Community Housing Providers (CHPs), focusing on providing social and affordable housing. We provide innovative housing services and solutions to those in need and develop partnerships that provide positive social outcomes for individuals andtheircommunities.

Evolve Housing has over 25 years' experience in property and tenancy management and a reputation for social excellence. With a current portfolio of over 5,500 social and affordable properties housing over 11,500 people, we offer the opportunity to work for a dynamic and rapidly growing organisation.

Some important things you will need to begin this journey!

• A trade qualification (Cert III or equivalent) complemented by demonstrable experience and knowledge in a similar position.
• Experience in office estimating, report costing and contract management.
• Experience dealing with Specialist Disability Accommodation (SDA) properties (desirable).
• Proven commitment to delivering an excellent customer service experience.
• The ability to effectively plan and organise your own workload.
• Communicate effectively, appropriately and with empathy and compassion.
• Experience working with culturally and linguistically diverse, and at times, challenging customers.
• Strong MS Office, Word, Excel and Outlook skills.
• Work as an effective team member and contribute to positive outcomes.
• Current driver licence and right to drive in Australia.
• Possession of a Builders/Supervisors licence (desirable)

What benefits will you receive?

You will be part of a culture with true purpose, where we care about helping our clients and our community drive.

• You will be paid a generous salary where NFP salary sacrifice can increase your take home net pay by approximately $10K through salary packaging benefits.
• You will be guaranteed flexibility with a 35 hour week or the choice of a compressed working 9 day fortnight and working from home options.
• You will secure a career that takes you places through ongoing career development.

Privacy Statement

Privacy Statement: Evolve Housing is committed to respecting and protecting the privacy and rights of individuals in relation to their personal information. Our Privacy Policy outlines how we collect, use, store, and disclose information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth). Please refer to our Privacy Policy on the Evolve Housing website if you would like more detailed information. You may also request a copy of the Privacy Policy from any Evolve Housing employee.

Evolve Housing encourages Aboriginal and Torres Strait Islander applicants to apply.

Evolve Housing welcomes applicants from Culturally & Linguistically Diverse backgrounds.