Tenant Review & Engagement Officer

Believe Housing Australia; Adelaide; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Salary packaging options

Flexible work options

Learning & development programs

Employee wellbeing program

Paid parental leave

Job summary

Believe Housing Australia, part of the AnglicareSA family, is seeking a Tenant Review & Engagement Officer to listen to tenants and turn feedback into practical service improvements in Adelaide. You’ll combine community engagement, research and data analysis to support tenant surveys, consultations and tenant-led review groups.

You’ll work across teams to identify trends, propose changes and help tenants contribute to decision-making.

Qualifications

• Experience in community engagement, customer experience, tenant services, research, service improvement or a similar role where you've used feedback and information to improve outcomes.
• Strong analytical skills to interpret survey results, identify trends, draw meaningful conclusions and translate findings into practical recommendations.
• Proficiency with data, digital systems and Microsoft Office applications to maintain records, monitor outcomes and prepare reports.
• Excellent communication and relationship-building skills with diverse people and encouraging meaningful participation.

Responsibilities

• Turn feedback into action by designing and coordinating tenant surveys, consultations, focus groups and other engagement activities; analyze results to identify trends and inform improvements.
• Strengthen the tenant voice by developing and improving tenant review processes and supporting tenant-led groups; facilitate meetings and support participation.
• Use data to drive better outcomes by tracking tenant feedback, monitoring service performance and measuring impact of changes.
• Research and improve services by investigating housing trends and best practice to inform policy and delivery recommendations.
• Build connections and share insights by communicating findings through reports, presentations and newsletters.

Skills

Experience in community engagement

Analytical skills

Data literacy and MS Office

Communication and relationship skills

Planning and project coordination

Job description

So many lives. So many ways. One you.

At Believe Housing Australia (part of the AnglicareSA family), our mission is rooted in the belief that everyone deserves a safe, affordable and secure place to call home.

Here, your work goes beyond bricks and mortar. You'll join a passionate crew committed to addressing one of the most pressing challenges of our time: housing insecurity.

Our work is complex and the challenges we face are significant, but the rewards are unparalleled. Every day, you’ll help us find innovative solutions that make a lasting impact. You’ll help people find not just a house, but a place they can truly call home.

Join us at Believe Housing Australia and help create brighter futures, together.

What you’ll do

At Believe Housing Australia, we believe tenants should have a genuine say in the services that affect them. As our Tenant Review & Engagement Officer, you'll help make that happen by listening to tenants, understanding their experiences and using tenant feedback to drive meaningful improvements.

This is a varied role that combines community engagement, research, data analysis and service improvement. You'll assist with tenant surveys and consultations, support tenant-led review groups, identify trends and opportunities for improvement, and work with teams across the organisation to turn insights into practical actions.

If you're someone who enjoys connecting with people, making sense of information and finding better ways of doing things, this is an opportunity to use your skills to create positive, lasting change for tenants.

You’ll be trusted to make a valuable impact by:

• Turn feedback into action: Design and coordinate tenant surveys, consultations, focus groups and other engagement activities, analysing results to identify trends, understand tenant needs and recommend improvements.
• Strengthen the tenant voice: Develop and improve tenant review processes and support tenant-led groups, including facilitating meetings, building participation and helping tenants contribute to service reviews and decision-making.
• Use data to drive better outcomes: Maintain systems to track tenant feedback, monitor service performance and measure the impact of changes, ensuring recommendations are followed through and outcomes are evaluated.
• Research and improve services: Investigate housing trends, emerging issues and best practice, using evidence and insights to inform recommendations for housing policies, procedures and service delivery.
• Build connections and share insights: Develop positive relationships with tenants, community groups and internal teams, communicating findings and outcomes through reports, presentations, newsletters and other engagement channels.

What you’ll bring

To thrive in this role, you will have:

• Experience in community engagement, customer experience, tenant services, research, service improvement or a similar role where you've used feedback and information to improve outcomes.
• Strong analytical skills, with the ability to interpret survey results, identify trends, draw meaningful conclusions and translate findings into practical recommendations.
• Confidence working with data, digital systems and Microsoft Office applications, including using information to maintain accurate records, monitor outcomes and prepare reports.
• Excellent communication and relationship-building skills, with the ability to engage respectfully with diverse people and encourage meaningful participation.
• Strong planning and project coordination skills, with the ability to manage competing priorities, work autonomously and collaborate across teams.

We would also love you to have:

• Knowledge of housing policies, regulations and best practices within the social and affordable housing sector.
• Understanding of tenant participation frameworks and community engagement methodologies.

Why Believe Housing Australia?

Bring your curiosity, analytical thinking and passion for people to a role where listening leads to action.

Your contribution here matters. We want you to see your impact every day, and we want you to feel valued for it.

Here’s what you can expect in your career at Believe Housing Australia:

• So many lives, right here in SA: Our ripple effect starts with you. Whatever your role, you’ll help find a way forward for the communities you live in and care about. That’s something to be proud of.
• So many ways, for our clients and you: We support those in need in so many ways. For you, that means real opportunity to gain new knowledge and experiences and to explore the many pathways a career in our sector can take.
• So much compassion, and a place to belong: At Believe Housing Australia, you’ll never feel alone. You’ll lean on and learn from genuine people driven to do good, and you’ll build relationships that last a lifetime.

More to enjoy:

• Make your pay go further with salary packaging options, including novated leasing, plus savings on health insurance, motor vehicles, opticians, pharmacy and gym memberships
• Find a better balance with flexible work options, including working from home, part-time work, compressed working weeks and flexible working hours for some roles
• Grow your skills and career with learning programs, professional development pathways, and education assistance
• Live and work well with our employee wellbeing program, confidential employee assistance program, chaplaincy services, domestic and family violence support, and more
• Put your family first with paid parental leave (including superannuation), personal leave to care for family members and additional unpaid leave for caring responsibilities

Our impact starts with you

Join Believe Housing Australia, and help us change lives and communities.

At Believe Housing Australia, we proudly and gratefully bring together a team that is truly diverse - from lived experiences, to skills and knowledge, to perspectives and personality. We value the benefits this brings to the people who work with us and the communities we serve, and we strive to create a place where everyone - regardless of background and ability - feels they belong. If you require any accommodations to fully participate in our recruitment process, we welcome you to let us know.

We are committed to the employment of First Nations people. Please visit our website for details on our Aboriginal Services and to access our Reconciliation Action Plan.

We are committed to a secure and transparent recruitment process that prioritises the safety of all applicants. We will never request payment, bank account details, or personal identification documents during the early stages of recruitment. Proof of identity may be requested later as part of standard pre-employment checks. To verify the legitimacy of this job advertisement, please refer to our official website or contact our recruitment team directly.