Property Management Practice & Services Manager

Real Plus Services; Sydney; Hybrid; AUD 90,000 - 120,000; Full time

Job summary

Real+ is seeking an experienced Property Management Services Manager to shape how we support our portfolio across membership, training and the wider community in Sydney. You will work across our membership, training and community, providing practical industry support, helping develop resources and programs, and becoming a trusted connection for Property Management professionals and leaders.

If you bring a background in property management, a client-focused mindset and the ability to manage

Qualifications

• Experience in property management, real estate or agency operations.
• Ability to provide practical client guidance.
• Strong relationship management and communication skills.

Responsibilities

• Support and manage client activity across Real+ clients and program participants.
• Provide practical guidance via the 1300 Helpline or direct calls.
• Lead member onboarding and ongoing engagement to improve retention.
• Influence sales and marketing initiatives with client insights.
• Coordinate webinars, workshops, and programs with learner engagement.
• Collect client feedback and identify recurring themes.
• Enhance the client experience and journey across portfolios.

Skills

Property management

Client guidance

Relationship management

Organisational skills

Sales insights

Training & coaching

Tools

CRM systems

Customer databases

Job description

Property Management Practice & Services Manager

St Leonards, Sydney NSW
Full-time / Permanent Part-Time
Hybrid flexibility – Mon-Thurs in office, Fri WFH

Ready to use your Property Management experience differently?

Real+ is looking for an experienced Property Management Professional to join our team as Property Management Services Manager.

If you are thinking “what can I do with all of my PM experience?” then read on.

You may be a Property Manager, Team Leader, Department Head or senior industry professional who has spent years solving problems, supporting teams, navigating legislation, managing clients and making Property Management work in the real world.

Now, you may be ready to take everything you know and use it in a different way.

About Real+

Real+ was founded by our CEO, industry thought leader Fiona Blayney, in 2007 and has since become synonymous with supporting the Real Estate industry, particularly Property Management, through training, coaching, consulting, outsourced trust accounting, accredited learning and membership.

Our 1300 HELP US helpline runs hot, as do our webinars, training programs and online membership community across Australia.

We are also the team behind PM/ONE, one of Australia’s largest independent Property Management conferences.

At Real+, our purpose is simple: we make doing business easier.

About the role

This role is about using your Property Management experience to support more than one portfolio, one team or one business.

You will work across our membership, training and wider community, providing practical industry support, helping develop resources and training, contributing to programs and initiatives, and becoming a trusted point of connection for Property Management professionals and leaders.

Key responsibilities

In practical terms, day to day in this role, you will support and manage:

• Client activity across Real+ clients, members and program participants
• Practical client guidance through the 1300 Helpline - literally taking calls to help
• Member onboarding + ongoing engagement, communication and retention
• Influence sales and marketing initiatives with client insight and follow-up
• Webinar, Workshops, Programs, management & learner engagement
• Client feedback, identifying recurring themes and market insights
• Enhancing client experience and client journey

What we’re looking for

We are looking for someone who:

• Experienced in property management, real estate or agency operations
• Confident providing practical guidance to clients
• Relationship-focused and comfortable speaking with business owners, property managers and agency teams
• Highly organised and able to manage multiple conversations, tasks and priorities
• Proactive, practical and willing to take ownership
• Commercially aware, with an understanding of client retention and engagement
• Comfortable working across systems, platforms and customer databases
• Curious enough to investigate before guessing
• Confident enough to ask for help before something goes sideways
• Someone who brings solutions, not just problems
• Comfortable moving between detail, people and commercial priorities
• Interested in contributing to a business that is growing, evolving and visible in the industry
• Experience in training, coaching or consulting would be valuable, but is not essential.

Where could this lead?

Real+ is a growing business, and this role has room to evolve with you.

Depending on your strengths and interests, there may be opportunities to become more involved in training delivery, coaching, consulting, events, industry projects and the development of new programs and services.