Property Management Assistant/ Concierge

Belmo Group; City of Brisbane; On-site; AUD 55,000 - 70,000; Full time

Job summary

Belmo Group is seeking an organised, proactive Assistant Property Manager / Concierge to join our onsite residential team in Newstead. You will work closely with the Senior Property Manager and Building Manager to support a growing portfolio and deliver high-level service to owners, tenants and residents.

Based onsite within a premium waterfront development, this role focuses on relationship-building with residents and hands-on property support.

Qualifications

• Experience in assistant property management, real estate administration, concierge, hospitality or customer service.
• Current Queensland Real Estate Registration Certificate or willingness to obtain one.
• Understanding of Queensland residential tenancy legislation.
• Strong written and verbal communication skills.
• Excellent organisation and attention to detail.
• Confidence communicating with owners, tenants, residents and contractors.
• Professional, friendly and approachable demeanor.
• Experience using PropertyMe or similar software.
• Current Queensland driver’s licence.

Responsibilities

• Respond to owner and tenant enquiries.
• Provide concierge services to residents and guests.
• Coordinate maintenance requests and liaise with contractors.
• Assist with arrears follow-up, lease renewals and tenancy agreements.
• Support inspections and tenancy documentation.
• Assist with onboarding of new residents and applications.
• Maintain accurate PropertyMe records and admin tasks.

Skills

Customer service

Organisation

Communication

Attention to detail

Client/owner liaison

Contractor coordination

Real estate knowledge

PropertyMe experience

Driver's licence

Education

Queensland Real Estate Registration Certificate

Tools

PropertyMe

Job description

Property Management Assistant/ Concierge

Belmo Group is seeking an organised, proactive and people focused Assistant Property Manager / Concierge to join our onsite residential team in Newstead.

This is a varied support role working closely with our Senior Property Manager and Building Manager to help manage a growing residential portfolio and provide a high level of service to owners, tenants and residents.

Unlike a traditional property management role involving a widely spread portfolio, this position is predominantly based onsite within a premium waterfront development, allowing you to build strong relationships with residents and stay closely connected to the properties and people you support.

About the role

Your key responsibilities will include:

• Responding to owner and tenant enquiries
• Providing friendly and professional Concierge services to residents and guests
• Responding to general resident enquiries and assisting with day-to-day requests
• Coordinating maintenance requests and following outstanding works through to completion
• Liaising with contractors and coordinating access to properties
• Assisting with arrears follow-up, lease renewals and tenancy agreements
• Conducting and assisting with routine, entry and exit inspections
• Supporting upcoming vacancies, leasing enquiries and tenant applications
• Preparing tenancy documentation and maintaining accurate PropertyMe records
• Monitoring outstanding tasks and ensuring important matters are followed up
• Assisting owners, tenants and residents with general onsite requests
• Working closely with the Building Manager and Senior Property Manager to provide a seamless onsite service
• Supporting keys, access, appointments and general onsite administration
• Supporting the continued growth of the residential management portfolio

About you

We are looking for someone who is organised, approachable and takes pride in providing great service and following things through.

You will ideally have:

• Previous Assistant Property Management, real estate administration, Concierge, hospitality or customer service experience
• A current Queensland Real Estate Registration Certificate, or willingness to obtain one
• An understanding of Queensland residential tenancy legislation
• Strong written and verbal communication skills
• Excellent organisation and attention to detail
• Confidence communicating with owners, tenants, residents and contractors
• A professional, friendly and approachable manner
• Experience using PropertyMe or similar property management software
• A current Queensland driver’s licence

Most importantly, you will reflect Belmo Group’s three key cultural qualities:

• Happy – positive, approachable, and able to contribute good energy to the team and resident experience
• Humble – team-focused, open to feedback and willing to help wherever needed
• Hungry – proactive, motivated to learn and committed to getting things done

What we offer

• A predominantly onsite role within a premium waterfront development in Newstead
• The opportunity to work alongside an experienced Senior Property Manager and Building Manager
• A varied role combining Property Management and Concierge Services
• Genuine opportunity to learn, develop and grow your Property Management career
• Direct interaction with owners, tenants, residents and contractors
• A collaborative and professional working environment
• The opportunity to be part of a growing residential portfolio within Belmo Group