Property Development Client Services Lead

Development Agency Group; Melbourne; On-site; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Career growth pathway from Officer to

Full training provided

Supportive team environment

Bonuses on targets met

Job summary

Development Agency Group seeks a detail‑oriented Client Services Officer/Coordinator in Melbourne to be the central contact for our developments, from pre-construction through to completion and handover. You’ll manage project status in HubSpot, provide timely updates to clients, agents and internal teams, and coordinate PCI reports and defect resolution.

You will communicate progress, schedule inspections, and keep CRM records accurate while liaising with builders and site teams.

Qualifications

• Experience in customer service, client liaison or handover coordination with a residential builder or developer.
• Experience in sales administration, settlements coordination, property management or real estate sales administration, particularly in off-the-plan or project marketing (highly regarded).
• Understanding of residential construction stages, practical completion inspections, defect rectification, occupancy certificates, titles and the settlement process.
• CRM experience is required (Hubspot experience highly regarded).
• Confidence liaising with builders, site supervisors, developers and agents, with a persistent and professional approach to obtaining accurate updates.
• A current driver's licence and access to an own vehicle for occasional site visits.

Responsibilities

• Act as the go-to contact for development-related questions and updates.
• Liaise with builders and developers to obtain accurate construction updates, progress reports, estimated start dates, expected completion dates and milestone timelines.
• Flagging delays with internal team and external stakeholders.
• Request monthly construction updates and progress photos (attend sites when required).
• Prepare and send monthly construction updates and email communications to wholesale agent networks and internal teams.
• Maintain EDM templates and mailing lists for monthly construction updates
• Notify internal and external teams when developments are ready for practical completion inspections and coordinate inspection bookings using key box information.
• Manage practical completion inspections (PCI), including logging inspections, issuing reports to builders, confirming defect rectification.
• Organise key delivery or collection ahead of settlement and coordinate post-settlement key handover.

Skills

Customer service

Client liaison

Handover coordination

Sales administration

Property management

Real estate communications

Proactive communication

Tools

HubSpot

Job description

Development Agency Group seeks a detail‑oriented Client Services Officer/Coordinator in Melbourne to be the central contact for our developments, from pre-construction through to completion and handover. You’ll manage project status in HubSpot, provide timely updates to clients, agents and internal teams, and coordinate PCI reports and defect resolution.

You will communicate progress, schedule inspections, and keep CRM records accurate while liaising with builders and site teams.