Property Administrator

Horizon Housing; City of Brisbane; On-site; AUD 45,000 - 62,000; Full time

Job summary

Horizon Housing Realty (HHR) is a not-for-profit real estate agency delivering specialist property management services to investors across Queensland. In this role you will provide exceptional customer service, assist the Property Manager with leasing activities, and help maintain accurate property and tenancy data in our systems.

You will support RTA bond processes, rental collection operations, and coordination with CHL and HHR teams to ensure sustainable tenancies.

Qualifications

• 1 year of experience in a similar role is desirable.
• Knowledge of Residential Tenancies Act and related schemes preferred.
• Strong written and verbal communication skills.
• Commitment to high-quality housing for all.

Responsibilities

• Assist with leasing activities, coordinate viewings, and support applications.
• Maintain accurate property and tenancy data across required systems.
• Assist with RTA Bond processes and loans.
• Help ensure timely rental collection and arrears operations.

Skills

Customer service

Data accuracy

Leasing support

Communication

Attention to detail

Tools

Property management systems

Job description

Horizon Housing Realty (HHR) is a not‑for‑profit real estate agency and proud member of the CHL Group, offering specialist property management services for experienced investors. What sets us apart is our people, a team of passionate real estate professionals committed to delivering outstanding service and building long‑term value for our clients.

HHR manages a significant and growing property portfolio in Queensland. As part of our commitment to improving the communities in which we operate, funds raised by HHR in its management of rental properties and rental assistance programs are reinvested in building and managing more properties, expanding our capacity to assist those in housing stress.

The Role

Providing exceptional customer service to our key stakeholders is essential to the successful operation of our property management services. In this role, your main activities will include:

• Supporting initial leasing activity, including responding to enquiries, coordinating viewings, and assisting with applications alongside the Property Manager
• Maintaining accurate property and tenancy data in all required systems – this is a high priority and requires strong attention to detail
• Assisting in managing Residential Tenancy Authority (RTA) Bond processes and loans
• Assisting in ensuring the timely, accurate and efficient operation of CHL rental collection and arrears recovery systems
• Working closely with stakeholders and relevant CHL and HHR departments to ensure long‑term, sustainable tenancies
• Coordinating financial and administrative tasks to CHL standards, including reporting, complaints, compliance, quality and accountability requirements
• Assisting in valuations, condition reports, inspections, tenancy sign‑up, entry procedures, lease and rent reviews, and exit procedures
• Providing appropriate support to the wider team and organisation

About You

To be successful in this role, you will bring the following qualities and experience:

• A minimum of 1 year’s experience in a similar role is desirable
• Knowledge and understanding of the Residential Tenancies Act, National Residential Affordability Scheme, and landlord insurance processes
• A strong commitment to the right of every person to good quality housing
• Excellent attention to detail and the ability to manage competing priorities
• A proactive, client‑focused approach with strong written and verbal communication skills

Please note that a satisfactory police check is required for all staff, and those with client related responsibilities are required to provide a Working with Children Check (WWCC).

As an equal opportunity employer, HHR works closely with people from a diverse range of backgrounds. HHR acknowledges the traditional Aboriginal owners of country throughout Australia and we pay our respects to them, their culture and their Elders past and present.