Projects & Service Admin Coordinator

Titan Shutters

Melbourne

On-site

AUD 55,000 - 65,000

Full time

6 days ago

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Benefits offered by this job

On-the-job training

Career development

Modern office

Job summary

Titan Shutters in Melbourne is seeking a reliable Receptionist / Project Administrator to keep the office running smoothly, provide exceptional front-end customer support and contribute to the Projects Team through the full project lifecycle.

This is an office-based role working with our projects and wider team: you’ll handle phone and email enquiries, data entry, scheduling technicians, logging service and warranty work in the CRM, and provide back-up during busy periods.

Qualifications

Friendly, professional communication via phone and email.
Highly organised with strong attention to detail.
Practical problem-solver with a proactive attitude.
Calm and patient when dealing with customers.
CRM experience is an advantage but not essential.
Experience in home improvements or trade industry desirable.

Responsibilities

Reception and office administration tasks, including calls and emails.
Project administration from enquiry to completion, scheduling technicians, and updating the CRM.
Data entry and maintaining accurate customer records.
Liaising with suppliers and service providers to keep the office running.
Support management with ad hoc admin tasks and provide backup during busy periods.