Receptionist / Project Administrator

Titan Shutters; Melbourne; On-site; AUD 55,000 - 65,000; Full time

Benefits offered by this job

On-the-job training

Career development

Modern office

Job summary

Titan Shutters in Melbourne is seeking a reliable Receptionist / Project Administrator to keep the office running smoothly, provide exceptional front-end customer support and contribute to the Projects Team through the full project lifecycle.

This is an office-based role working with our projects and wider team: you’ll handle phone and email enquiries, data entry, scheduling technicians, logging service and warranty work in the CRM, and provide back-up during busy periods.

Qualifications

• Friendly, professional communication via phone and email.
• Highly organised with strong attention to detail.
• Practical problem-solver with a proactive attitude.
• Calm and patient when dealing with customers.
• CRM experience is an advantage but not essential.
• Experience in home improvements or trade industry desirable.

Responsibilities

• Reception and office administration tasks, including calls and emails.
• Project administration from enquiry to completion, scheduling technicians, and updating the CRM.
• Data entry and maintaining accurate customer records.
• Liaising with suppliers and service providers to keep the office running.
• Support management with ad hoc admin tasks and provide backup during busy periods.

Skills

Customer service

Organisational skills

Communication

CRM experience

Team player

Administrative support

Problem solving

Tools

CRM software

Job description

Titan Shutters is a Melbourne-based business specialising in high-quality roller shutters for residential and commercial customers. We’re known for our strong customer focus and quality products. As the business continues to grow, we’re looking for a reliable and proactive Receptionist / Project Administrator to keep our office running smoothly, provide exceptional front-end customer support and play a key part in our Projects Team.

This role is office-based and works alongside our wider team (not at a reception desk). While there are minimal face-to-face visitors, you’ll play a key role in managing phone and email communications, as well as providing a wide range of administrative support.

This role has two key responsibilities beyond the front office: you’ll oversee our service and warranty jobs from enquiry through to completion, and you’ll work closely with our Projects Team, providing day-to-day administrative support, acting as backup during busy periods and covering key tasks when team members are away. It’s a great way to learn the full project lifecycle of a growing business, with the opportunity to move into a more project-focused role over time.

What the role involves

Reception and office administration

• Answering and directing incoming phone calls and email enquiries in a professional and friendly manner
• Acting as the first point of contact for customers, suppliers and trades
• Data entry, general system updates and maintaining accurate customer records
• Assisting with general office administration such as ordering stationery and office supplies, and liaising with service providers to keep the office running smoothly
• Handling light social media administration, including monitoring comments and responding to direct messages as required
• Supporting management with ad hoc administrative tasks as required

Project administration

• Managing service and warranty jobs from start to finish; logging requests, gathering photos and details from customers, scheduling technicians, keeping customers updated and closing jobs out in the CRM
• Supporting the Projects Team with order review, customer communication and management of payments to ensure smooth project delivery
• Providing backup to the Projects Team during busy periods and covering key tasks when team members are unavailable

Working hours: Monday to Friday 8:00am - 5pm

What we’re looking for

• Friendly, professional and confident communication via phone and email
• Highly organised, with strong attention to detail
• A practical problem-solver with a positive, "can-do" and helpful attitude
• Comfortable managing routine tasks as well as following jobs through to completion
• Calm and patient when dealing with customers
• Keen to learn our products well enough to understand and troubleshoot basic customer issues
• Confident using computers and office software; CRM experience is an advantage but not essential
• Experience in a home improvements or trade industry is desirable
• A team player who enjoys supporting others and contributing to a well-run office

Why you’ll love working with us

• A stable, full-time role with a growing Melbourne-based business
• Supportive and collaborative team environment
• On-the-job training and guidance, including systems and processes
• The chance to develop your skills in customer service, scheduling and project delivery, with a pathway into a project-focused role
• A modern office setting in our new Ravenhall location, with long-term opportunities for the right person

If you’re organised and reliable, and you enjoy being the go-to person who helps keep things running behind the scenes, we’d love to hear from you.