Project Support & Improvement Officer

Ku-ring-gai Council; Sydney; Hybrid; AUD 85,000 - 98,000; Full time

Benefits offered by this job

35 hour working week

WFH options

Novated Lease

Fitness Passport

Health & Fitness reimbursement

Employee Assistance Program

Beautiful Location

Development opportunities

Team culture

Job summary

Ku-ring-gai Council in Sydney, NSW, Australia, is seeking a Project Support & Improvement Officer to coordinate projects and provide administrative support across a range of initiatives. The role involves developing procedures, templates, and documentation, managing the Project Management System, and delivering training and support to teams.

The ideal candidate will bring a Certificate IV in related fields or demonstrated equivalent experience, strong communication and time-management skills,

Qualifications

• Certificate IV in Business Administration, Project Management, or a related field, or demonstrated relevant experience with ongoing professional development
• Current Class C Driver’s Licence
• Proven experience in project support, process improvement, and administration, including developing reports, documentation, and presentations
• Strong communication, problem-solving, and interpersonal skills, with the ability to work independently and collaboratively
• Highly developed time management skills, with the ability to plan, prioritise, and manage multiple activities and projects
• Proficiency in Microsoft Suite (Word, Excel, Outlook) and experience with project management software

Responsibilities

• Provide project support, including development of procedures, templates, and documentation, and assist with monitoring project/program milestones
• Administer and maintain Council’s Project Management System, including configuration, user support, reporting, testing, and integrations
• Deliver training, troubleshooting, and ongoing support for end users and project teams
• Facilitate communication, meetings, and engagement activities within the team and with internal stakeholders
• Support continuous improvement initiatives by identifying opportunities, implementing process enhancements, and adopting best practices
• Monitor funding agreements and ensure compliance with project requirements
• Prepare reports, presentations, and documentation to support project management and business performance initiatives

Skills

Communication

Problem-solving

Interpersonal skills

Microsoft Office

Project management software

Education

Certificate IV in Business Administration

Certificate IV in Project Management

Driver's Licence

Tools

Project Management System

Job description

Project Support & Improvement Officer

• Salary $84.640.07 to $98.181.70 p/a + super
• Permanent full time position - 35 hours per week
• Work from Home (WFH) options / Flexible Working Arrangements

About Ku-ring-gai Council

Ku-ring-gai is one of Sydney’s most beautiful and environmentally rich areas, located just 16km north of the CBD. With a mix of vibrant town centres, leafy residential areas, heritage precincts, and natural bushland, we are a local government area committed to balancing growth with sustainability, character, and community values.

About the role

Council is seeking a motivated and detail-oriented Project Support & Improvement Officer to join our team. This role provides essential project coordination and administrative support across a range of initiatives, including the development and implementation of project management procedures, system administration, and continuous improvement programs.

Responsibilities

• Provide project support, including development of procedures, templates, and documentation, and assist with monitoring project/program milestones
• Administer and maintain Council’s Project Management System, including configuration, user support, reporting, testing, and integrations
• Deliver training, troubleshooting, and ongoing support for end users and project teams
• Facilitate communication, meetings, and engagement activities within the team and with internal stakeholders
• Support continuous improvement initiatives by identifying opportunities, implementing process enhancements, and adopting best practices
• Monitor funding agreements and ensure compliance with project requirements
• Prepare reports, presentations, and documentation to support project management and business performance initiatives

Qualifications, Skills & Experience

• Certificate IV in Business Administration, Project Management, or a related field, or demonstrated relevant experience with ongoing professional development
• Current Class C Driver’s Licence
• Proven experience in project support, process improvement, and administration, including developing reports, documentation, and presentations
• Strong communication, problem-solving, and interpersonal skills, with the ability to work independently and collaboratively
• Highly developed time management skills, with the ability to plan, prioritise, and manage multiple activities and projects
• Proficiency in Microsoft Suite (Word, Excel, Outlook) and experience with project management software

Benefits

• 35 hour working week
• Work from Home (WFH) options / Flexible Working Arrangements
• Novated Lease options available for private use vehicles
• Access to Fitness Passport
• Up to $100 Health & Fitness yearly reimbursement (conditional)
• Free confidential Employee Assistance Program
• Beautiful Ku-ring-gai Location
• Supportive and collaborative team culture
• Access to a wide range of development and training opportunities

Closes: 11:30pm, 23/10/2026

Ku-ring-gai Council is an equal opportunity employer