Project Support Co-ordinator

FLSmidth; Mackay Regional; On-site; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Competitive remuneration and salary

Flexible work schedule

Salary packaging options

Employee Assistance Program

Paid parental leave

Job summary

FLSmidth is seeking a Project Support Coordinator to join the Mackay-based site service team, supporting NSW and QLD mine sites. You will assist with site service maintenance, equipment upgrades, and ensure project delivery aligns with contracted times and quality standards.

The role requires 3+ years in mining with ERP knowledge, strong communication skills, and the ability to manage multiple tasks in a fast-paced environment. Occasional site visits are anticipated.

Qualifications

• 3+ years of mining sector experience in a similar role with ERP systems.
• Current Manual Car Drivers Licence.
• Strong communication and interpersonal skills.
• Ability to plan, multitask and manage priorities with minimal supervision.
• Proficient in MS Word, Outlook and Excel.
• Customer-focused with problem-solving abilities.

Responsibilities

• Maintain a customer-centric approach to resolve client issues and provide solutions.
• Liaise with customers to plan dates for work and prioritise workloads.
• Ensure site personnel comply with site requirements and safety.
• Book breakdowns, installations and service visits with external stakeholders.
• Coordinate quotes, inquiries and potential orders via telephone and email.
• Schedule regular client visits to strengthen relationships and understand downtime issues.
• Monitor service team activities to maximise productivity and margins.
• Assist in selection and onboarding of new/replacement Service Technicians.
• Provide coaching to direct reports and drive professional development.
• Plan development of identified customer opportunities.
• Handle invoice queries to closure within agreed timelines.

Skills

Customer service

Communication

Multitasking

Time management

Team player

Problem solving

Attention to detail

Planning

Tools

ERP system

Job description

We currently have an opportunity for a Project Support Coordinator to join our site service team and provide support to various mine sites in the NSW and QLD regions. In this role you will assist with the delivery of Site Service maintenance, for all FLS equipment and upgrade services, ensuring our projects are completed in line with contracted delivery times, meet quality requirements. This is a Mackay based role, which may require visits to site from time to time.

Job responsibilities

Manage all Client Relationship issues that arise by maintaining a ‘customer centric’ focus – provide solutions to customer needs including: Liaise with customers and advise of planned dates for work, prioritising workloads. Ensuring site compliance of our personnel to meet the site demand. Manage bookings of breakdowns, installations, and service visits with external stakeholders. liaise with the customers by telephone and email to assist them with enquiries, quotations, and potential orders. Handle service bookings and customer queries over the phone. Schedule regular client visits to maintain develop and maintain a close relationship to understand customer issues in relation to equipment downtime. Review and update existing procedures; initiate/develop new procedures; train, evaluate team members in the procedures. Monitor the site and activities of the Service teams to ensure productive outcomes and ensuring optimum utilisation. Primary contact for selection of new/replacement Service Technicians - actively engaged in the selection process to ensure qualified applicants are selected who will contribute well to overall team performance. Create a high level of team spirit and engagement by creating an open and trusting environment where teamwork and co-operation is valued and encouraged. Continuously include coaching as part of your leadership style and to ensure the ongoing technical and professional development of direct reports. Effective coaching and feedback to ensure direct reports are clear on performance objectives and professional behaviors expected. React in a timely manner on individual performance challenges and do not let performance challenges escape. Manage performance and profitability of branch site service by managing cost control, maximising margins, and engaging with Site Project managers and Project Coordinators. Manage the Invoice Query database and see all queries through to a conclusion within the given time frame. Actively participates in/recommends selection of Supervisors. Plan development of identified customer opportunities. Any other duties as directed by the Field Service Manager.

What you bring

Demonstrated previous experience in similar role. 3 + years previous experience in a similar role within the mining sector and using an ERP system. Current Manual Car Drivers License. Team player, able to interface positively with all team members. Excellent oral, written, and interpersonal communication skills to work with customers, contractors and other personnel on a daily basis. Intermediate Level of MS Word, Outlook, and Excel. Demonstrated ability to deliver in a fast paced, changing environment while maintaining high attention to detail. Strong customer service skills Ability to analyse and problem solve as required. Good organisation, multitasking and time management skills that delivers effective planning. Ability to plan work effectively and efficiently with a minimum of supervision and set priorities for own personal goals.

What we offer

Competitive remuneration package on offer. Work-life balance with a flexible work schedule so you can focus on professional and personal priorities. Since 1882, FLSmidth has operated successfully within a global environment. Development and training within a respected global OEM company. Access to salary packaging options to allow you to maximize your after-tax income. Employee Assistance Program for employees and immediate family. Purchased annual leave options. Paid Parental Leave Access to a recognition and benefits platform. Involvement with community and charity initiatives. As an equal-opportunity employer, FLSmidth embraces diversity and equality by promoting an environment of inclusion. We encourage applicants of all backgrounds and perspectives to apply - the more diverse our employees are, the stronger our team is. In our commitment to equal opportunity and eliminating bias, we kindly request that you exclude personal information such as age, ethnicity, number of children, and photographs from your application materials. Candidates will be contacted by email. We offer all employees access to a dedicated recognition platform, empowering you to celebrate achievements, share appreciation and stay connected globally. FLS is a leading, full flowsheet minerals processing supplier to the global mining industry. We deliver proven technologies and services across the lifecycle of operations, and have set targets of providing solutions for zero-emissions mining by 2030 with our MissionZero programme.