Mining Site Service Coordinator: Client Relations & Ops

FLSmidth; Mackay Regional; On-site; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Competitive remuneration and salary

Flexible work schedule

Salary packaging options

Employee Assistance Program

Paid parental leave

Job summary

FLSmidth is seeking a Project Support Coordinator to join the Mackay-based site service team, supporting NSW and QLD mine sites. You will assist with site service maintenance, equipment upgrades, and ensure project delivery aligns with contracted times and quality standards.

The role requires 3+ years in mining with ERP knowledge, strong communication skills, and the ability to manage multiple tasks in a fast-paced environment. Occasional site visits are anticipated.

Qualifications

• 3+ years of mining sector experience in a similar role with ERP systems.
• Current Manual Car Drivers Licence.
• Strong communication and interpersonal skills.
• Ability to plan, multitask and manage priorities with minimal supervision.
• Proficient in MS Word, Outlook and Excel.
• Customer-focused with problem-solving abilities.

Responsibilities

• Maintain a customer-centric approach to resolve client issues and provide solutions.
• Liaise with customers to plan dates for work and prioritise workloads.
• Ensure site personnel comply with site requirements and safety.
• Book breakdowns, installations and service visits with external stakeholders.
• Coordinate quotes, inquiries and potential orders via telephone and email.
• Schedule regular client visits to strengthen relationships and understand downtime issues.
• Monitor service team activities to maximise productivity and margins.
• Assist in selection and onboarding of new/replacement Service Technicians.
• Provide coaching to direct reports and drive professional development.
• Plan development of identified customer opportunities.
• Handle invoice queries to closure within agreed timelines.

Skills

Customer service

Communication

Multitasking

Time management

Team player

Problem solving

Attention to detail

Planning

Tools

ERP system

Job description

FLSmidth is seeking a Project Support Coordinator to join the Mackay-based site service team, supporting NSW and QLD mine sites. You will assist with site service maintenance, equipment upgrades, and ensure project delivery aligns with contracted times and quality standards.

The role requires 3+ years in mining with ERP knowledge, strong communication skills, and the ability to manage multiple tasks in a fast-paced environment. Occasional site visits are anticipated.