Project Change Analyst

NSW Public Service Commission; Sydney; On-site; AUD 125,000 - 140,000; Full time

Job summary

Transport for NSW is seeking a Project Change Analyst to support the delivery of people change management across major transformation programs. You will contribute to business readiness, stakeholder engagement, and the embedding of change into daily operations.

You will build strong relationships with diverse stakeholders, conduct impact assessments, and develop practical change strategies to minimise disruption and enable successful adoption.

Qualifications

• Experience supporting people change management activities across technical and non-technical projects in complex environments.
• Strong stakeholder engagement across diverse groups and ability to build relationships.
• Experience contributing to change impact assessments, stakeholder engagement, communication, training, or business readiness activities.
• Strong analytical skills to gather, interpret and report information for decision-making.
• Excellent communication to explain complex information clearly to different audiences.
• Ability to manage competing priorities, collaborate, and adapt to changing environments.
• Proactive mindset with a commitment to learning and capability building in change management.

Responsibilities

• Support the delivery of people change management initiatives across significant transformation programs and projects within Finance, Technology and Commercial (FTC).
• Contribute to business readiness and adoption by identifying and managing impacts across people, processes, systems, and customer outcomes.
• Support change initiatives to embed change into business operations.
• Work with project and program teams, leaders and change professionals to understand impacts and develop practical change strategies.
• Conduct change impact assessments to identify, analyse and evaluate impacts on people, processes and systems.
• Plan and deliver people change activities including stakeholder engagement, communications, training and readiness initiatives.

Skills

Stakeholder engagement

Change impact assessments

Business readiness

Communication skills

Analytical skills

Adaptability

Continuous improvement

Education

Prosci Change Management Certification

Job description

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Project Change Analyst

Organisation/Entity: Transport For NSW

Job category: Projects

Job location: Macquarie Park, NSW, AU, 2113

Job reference number: 107346

Employment type: Fixed Term Full-Time

Salary range: $124810.0-$139787.0

You see the big picture, you’ve always worked on a grand scale, and now you’re ready to re-focus on grand impact.

You're able to get the detail right without losing sight of the bigger picture. You find satisfaction in meaningful work, ensuring major services can operate as planned, on-time and on budget.

In this role, you'll:

Support the delivery of people change management initiatives across significant transformation programs and projects within Finance, Technology and Commercial (FTC). You will contribute to business readiness and adoption by identifying and managing impacts across people, processes, systems, and customer outcomes, ensuring change is successfully embedded into business operations.

You will work closely with project and program teams, business leaders and change professionals to understand change impacts, gather insights and support the development and implementation of practical change strategies that minimise disruption and enable successful adoption.

You will conduct comprehensive change impact assessments to identify, analyse, and evaluate the people, process, system and organisational impacts of projects and initiatives. You leverage impact insights to shape fit-for-purpose change strategies and plans that support stakeholder readiness, adoption, and successful business outcomes.

You will contribute to the planning and delivery of people change activities, including stakeholder engagement, communications, training, and business readiness initiatives, helping people and teams navigate change with confidence and clarity.

A key aspect of the role is building strong relationships and supporting engagement across diverse stakeholder groups. You will participate in workshops, engagement sessions and capability development activities that strengthen stakeholder understanding and readiness for change.

Operating with alignment to Transport's Enterprise Change Management Service Model, you will contribute to people change analysis, change management reporting and continuous improvement activities. You will monitor and report on people readiness indicators, stakeholder engagement, communications, and training metrics, providing insights that support project decision-making and continuous improvement.

You will maintain accurate documentation and records of people change management activities, risks and outcomes, ensuring transparency and traceability across initiatives. You will also collaborate with change practitioners and project teams to share insights, contribute lessons learned and support the ongoing maturity of change management practices across Transport.

This is a people and project change role, focused on stakeholder impact, readiness, adoption, and embedding change. It is distinct from ITSM or ITIL change management, which relates to technical change control, release governance, and service management processes.

About you

You are a people change practitioner with experience supporting project, technology, or business improvement initiatives. You enjoy working with people, analysing information, and helping organisations successfully adopt change.

You will bring:

• Demonstrated experience supporting people change management activities across technical and non-technical projects within complex environments.
• Strong stakeholder engagement and relationship-building skills, with the ability to work effectively across a broad range of stakeholder groups.
• Experience contributing to change impact assessments, stakeholder engagement, communication, training, or business readiness activities.
• Strong analytical skills with the ability to gather, interpret and report information to support change outcomes and project decision‑making.
• Excellent communication skills, including the ability to explain complex information clearly and tailor messages for different audiences.
• The ability to manage competing priorities, work collaboratively and adapt to changing project environments.
• A proactive mindset with a commitment to learning, continuous improvement and building capability in change management practices.

Industry‑recognised relevant professional certification in Change Management such as Prosci® Change Management Certification (preferred) or a related people change management discipline, and/or equivalent demonstrated experience supporting change management initiatives within complex environments.

Qualifications or experience in project delivery, business analysis, organisational change, communications, or related disciplines.

Who we are:

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities, and industry every day.

At Transport, we are passionate about making NSW a better place to live, work and visit. We deliver some of Australia's most significant infrastructure, technology, and transformation initiatives, creating opportunities to make a genuine impact for our customers,communities,s and people.

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers .

For more information about this role, please contact [e-mail].

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us.

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Transport acknowledges the Aboriginal people of the country on which we work, their traditions, culture and a shared history and identity. We also pay our respects to Elders past and present and recognise the continued connection to country.