Project Change Specialist

NSW Public Service Commission; Sydney; On-site; AUD 142,000 - 159,000; Full time

Job summary

Transport For NSW is seeking a Project Change Specialist to lead and embed change management across major transformation programs. You will drive readiness, engagement and adoption of new processes, systems and ways of working, partnering with project teams and leaders to ensure successful transitions.

You will collaborate across Finance, Technology and Commercial divisions, translate strategies into practical plans, and provide guidance on methodologies, frameworks and tools to build

Qualifications

• Demonstrated experience delivering change management activities across technical and non-technical projects.
• Strong stakeholder engagement and relationship management across diverse groups.
• Experience assessing change impacts and developing readiness, engagement and adoption plans.
• Excellent facilitation and communication skills for varied audiences.

Responsibilities

• Lead the planning, delivery and evaluation of people change management initiatives across major programs and projects.
• Drive business readiness and adoption by identifying impacts on people, processes, systems and outcomes.
• Collaborate with project teams and subject matter experts to understand change impacts and risks.
• Translate change approaches into actionable plans for engagement, readiness and adoption activities.
• Influence outcomes through stakeholder engagement, workshops and trusted advisory on methodologies and tools.
• Monitor change progress, report risks and outcomes, and drive continuous improvement.

Skills

Change management

Stakeholder engagement

Cross-functional collaboration

Facilitation

Communication skills

Workshop facilitation

Education

Prosci Change Management Certification

PRINCE2® / PMP

Job description

Project Change Specialist

Organisation/Entity: Transport For NSW

Job category: Projects

Job location: Macquarie Park, NSW, AU, 2113

Job reference number: 107322

Employment type: Permanent Full-Time

Salary range: $141678.0-$158677.0

You see the big picture, you’ve always worked on a grand scale, and now you’re ready to re-focus on grand impact.

You're able to get the detail right without losing sight of the bigger picture. You find satisfaction in meaningful work, ensuring major services can operate as planned, on-time and on budget.

In this role, you'll:

Lead the planning, delivery and evaluation of people change management initiatives that support significant transformation programs and projects across the Finance, Technology and Commercial (FTC) division. You will drive business readiness and adoption by identifying and managing impacts across people, processes, systems, and customer outcomes, ensuring change is successfully embedded into business operations.

You will work closely with project teams, business leaders and subject matter experts to understand change impacts, identify risks, and implement practical change strategies that support successful transitions while minimising operational disruption.

You will translate people change approaches into clear and actionable plans, delivering stakeholder engagement, readiness, communication, and adoption activities that build commitment and confidence throughout the change journey.

A key aspect of the role is influencing outcomes through collaboration. You will build strong relationships across diverse stakeholder groups, facilitate workshops and engagement forums, and provide trusted advice on change management methodologies, frameworks, and tools.

Operating with alignment to Transport's Enterprise Change Management Service Model, you will contribute to the ongoing maturity of change capability by sharing lessons learned, identifying improvement opportunities and supporting capability uplift through the Enterprise Change Centre of Excellence and Change Resource Hub.

You will monitor and report on change progress, risks and outcomes, using feedback and insights to continuously improve the effectiveness of change activities and project outcomes.

You are an experienced change professional who can clearly articulate the project, technology, or business transformation initiatives you have supported and the impact your work helped achieve. You understand how to move beyond planning activities to drive meaningful stakeholder engagement, business readiness, and sustainable adoption outcomes. You will also be willing to lead a team of change practitioners, willing to work coach and mentor peers.

You will bring:

• Demonstrated experience delivering change management activities across technical and non-technical projects within complex organisational environments.
• Strong stakeholder engagement and relationship management skills, with the ability to influence and build credibility across a broad range of stakeholders, including on complex and sensitive matters.
• Experience assessing change impacts and developing practical strategies that support readiness, engagement, and adoption.
• Strong facilitation and communication skills, including the ability to translate complex information into clear and meaningful messages for different audiences.
• The ability to work collaboratively across cross-functional environments while managing competing priorities and delivering outcomes in fast-paced project settings.
• Sound knowledge of recognised change management methodologies, frameworks, and tools and their practical application within project and transformation environments.
• A continuous improvement mindset and a willingness to share knowledge and contribute to organisational change capability.

This is a people and project change role, focused on stakeholder impact, readiness, adoption, and embedding change. It is distinct from ITSM or ITIL change management, which relates to technical change control, release governance, and service management processes.

Industry recognised relevant professional certification in Change Management, such as Prosci® Change Management Certification, APMG Change Management Practitioner, or Certified Change Management Professional (CCMP);

Qualification in related discipline, and/or equivalent demonstrated experience delivering change initiatives within complex environments.

Project delivery or project management qualifications such as PRINCE2®, PMP or similar.

Who we are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers .

For more information about this role, please [e-mail].

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us.

Job Segment: Change Management, Relationship Manager, Project Manager, Web Design, Developer, Management, Customer Service, Technology, Creative

Transport acknowledges the Aboriginal people of the country on which we work, their traditions, culture and a shared history and identity. We also pay our respects to Elders past and present and recognise the continued connection to country.