Project Administration Coordinator

Kinbuild; City of Brisbane; On-site; AUD 40,000 - 64,000; Full time

Benefits offered by this job

Purpose & Impact

Supportive Team Culture

Rewards & Recognition

Career Growth & Development

Health & Wellbeing

Financial & Lifestyle Perks

Travel & Holiday Benefits

Office Perks

Job summary

Kinbuild in Brisbane is seeking a Project Administration Coordinator to deliver a high standard of customer service by coordinating scheduling, processing documentation, and managing a portfolio of repairs. You will triage new jobs, liaise with owners, insurers and staff to ensure clear timelines and accurate data across CRM platforms.

You will be adept at problem solving, reading scopes of works, and maintaining safety and compliance while balancing multiple priorities.

Qualifications

• Excellent organisational and time management abilities with high attention to detail.
• Excellent understanding of insurance repair works
• Ability to problem solve issues
• Ability to read scopes of works and interpret the best solution for the clients
• Confident in liaising with customers and clients through excellent verbal and written communication skills
• Positive and pro-active attitude
• Strong time management with an ability to coordinate several priorities at any one time with a calm and professional approach
• Strong systems, operational and reporting skills with a willingness to work flexible hours and adapt to changed routines

Responsibilities

• Receive and Triage new job allocations, assess complexity, and organize urgent repairs with required stakeholders
• Process insurance claims from lodgment, through to completion, ensuring data accuracy in all internal and external CRM platforms
• Liaise with property owners, insurers, loss adjusters and internal staff to ensure smooth delivery of repairs.
• Managing communication between customers, estimators, and insurers to ensure transparency and efficiency throughout the repair process.
• Maintain safe work practices, inspecting and monitoring compliance with building and safety codes and other regulations and complete HSEQ audits in line with company’s criteria.
• Maintain Kinbuild Partners’ excellent reputation for high level customer service.
• Review of Pending Work list, on an individual trade base to ensure adequacy timeframe for completion of repairs is maintained during high volume of work

Job description

Committed to building more than structures. We are building legacy - grounded in culture, opportunity, and connection to Country.

About the Role

The Project Administration Coordinator plays a key role in delivering a high standard of customer service from scheduling estimator attendance, processing customer documentation and managing a portfolio of repairs.

Key Responsibilities

Receive and Triage new job allocations, assess complexity, and organize urgent repairs with required stakeholders

Process insurance claims from lodgment, through to completion, ensuring data accuracy in all internal and external CRM platforms

Liaise with property owners, insurers, loss adjusters and internal staff to ensure smooth delivery of repairs.

Managing communication between customers, estimators, and insurers to ensure transparency and efficiency throughout the repair process.

Maintain safe work practices, inspecting and monitoring compliance with building and safety codes and other regulations and complete HSEQ audits in line with company’s criteria.

Maintain Kinbuild Partners’ excellent reputation for high level customer service.

Review of Pending Work list, on an individual trade base to ensure adequacy timeframe for completion of repairs is maintained during high volume of work

About You

Excellent organisational and time management abilities with high attention to detail and accuracy in data entry and documentation.

Excellent understanding of insurance repair works

Ability to problem solve issues

Ability to read scopes of works and interpret the best solution for the clients

Confident in liaising with customers and clients through excellent verbal and written communication skills

Positive and pro-active attitude

Strong time management with an ability to coordinate several priorities at any one time with a calm and professional approach

Strong systems, operational and reporting skills with a willingness to work flexible hours and be adaptable to changed routines from time to time

Strong work ethic and highly motivated

Ability to work well in a team environment

Why Join Us

• Purpose & Impact – Be part of a purpose-driven organisation delivering exceptional construction services while creating lasting opportunities for Aboriginal and Torres Strait Islander peoples. You will also help people rebuild and recover after unexpected events, making a real difference to individuals, families and communities.
• Supportive Team Culture – Our employee-led Culture Club helps bring our people together through social events, team activities and celebrations throughout the year including our national Christmas party.
• Rewards & Recognition – We celebrate our people through our Values Champion Program, including quarterly and annual awards.
• Career Growth & Development – Grow your career with opportunities to learn across the business, including our “Day in the Life” program, where you can spend time exploring other roles within the group.
• Health & Wellbeing – Access confidential support through our Employee Assistance Program (EAP) and participate in wellbeing initiatives like our annual wellness competition.
• Financial & Lifestyle Perks – Enjoy earned wage access, retail discounts with leading brands, exclusive offers with partners like Virgin Australia, Medibank, AHM, Booking.com and Engie, plus discounted gift cards and cashback cards across thousands of retailers.
• Travel & Holiday Benefits – Plan your next getaway with 1000 Mile Travel, our corporate travel partner, offering tailored holiday planning and a $50 voucher on your first booking.
• Office Perks – Start your day right with a complimentary continental breakfast provided, plus barista-style coffee, Friday drinks, and ping pong competitions!