Performance Relationship Manager

Auto & General; North Lakes; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

ME day

Volunteer day

Flexible work arrangements

Paid parental leave

Workplace giving program

Job summary

Auto & General is seeking a Performance Relationship Manager to build and maintain strong supplier partnerships, ensuring performance aligns with organisational goals. The role may involve interstate travel and requires 3–5 years in supplier relationship management within the building repair/construction sector.

Based in North Lakes, this on-site position offers opportunities to lead supplier scorecards, analyze performance trends, and implement corrective actions.

Qualifications

• Minimum 3–5 years in supply chain or supplier relationship management.
• Experience with KPI/SLA performance reviews and corrective actions.
• Strong negotiation and influencing skills with facilitation/presentation ability.

Responsibilities

• Establish and maintain relationships with key suppliers and stakeholders.
• Conduct supplier performance reviews against SLAs and KPIs.
• Hold suppliers accountable for forecasts, capacity and accountability.
• Serve as primary liaison between suppliers, external partners and internal teams.
• Develop strategies to enhance supplier performance with cross-functional collaboration.

Skills

Supplier relationship management

KPI/SLA management

Negotiation

Communication

Problem solving

Data analysis

Tools

Excel

Power BI

Job description

As our new Performance Relationship Manager, you will play a strategic role in building & maintaining strong relationships with our key suppliers, ensuring their performance aligns with the organisation's goals and objectives.

This role will require semi-regular interstate travel as required.

Key Accountabilities:

Establish and maintain strong, collaborative relationships with key suppliers & stakeholders, conducting regular visits to their offices to ensure effective communication and strengthen partnerships

Conduct regular supplier performance reviews, meticulously evaluating their adherence to agreed-upon Service Level Agreements & Key Performance Indicators

Hold suppliers accountable for Service Level Agreements, forecasts, and capacity, intervening proactively with corrective action

Act as the primary conduit between our external partners and suppliers, and internal departments, to resolve issues and ensure productive outcomes

Develop and implement strategies to enhance supplier performance, including identifying areas for improvement and executing corrective actions, in collaboration with the Commercial Network team

Deliver score cards to suppliers in a collaborative, face-to-face setting

Analyse performance data to identify trends, areas of concern, and opportunities for improvement, and prepare comprehensive reports on supplier performance for internal stakeholders

Identify and assess potential risks associated with supplier relationships, including developing and implementing mitigation strategies to minimise the impact of potential risks

Contribute to the development and implementation of the organisation's overall supply chain strategy, identifying opportunities to enhance its efficiency, cost-effectiveness, and resilience

What experience you’ll bring:

Minimum of 3-5 years of experience in a supply chain management role, with a focus on supplier relationship management and performance evaluation

Substantial experience in and current knowledge of the building repair / construction industry including the relationship between the industry and the Insurance sector

Experience working with KPI’s/SLA’s and how they are used to improve performance

Demonstrated negotiation & influencing skills along with strong facilitation or presentation experience

Strong contract management skills along with in-depth understanding of supply chain principles and practices

Excellent analytical and problem-solving skills used to review reports and data/information to identify trends

Proficiency in using relevant software and tools, including Excel & Power BI, and the ability to build and maintain strong relationships with internal and external stakeholders

Location: North Lakes - Save the long commute to Brisbane and work for a growing company close to home and within walking distance to some of the north side’s best retail outlets, restaurants and other amenities.

Options for extra leave - Enjoy additional leave days on us! You’ll receive a paid 'ME' day and one paid volunteer leave day annually. Team members can also purchase up to two additional weeks of leave per year and benefit from flexible work arrangements

Paid parental leave - We support our new parents with paid parental leave and other benefits.

Award Winning Workplace Giving Program - If you’re passionate about a cause, then we are too – we offer workplace giving and we’ll dollar match your donations to registered charities.

Development opportunities - We’re championing your development with internal programs and access to a wide range of online courses.