Library Programs & Outreach Assistant

City of Darwin; Darwin; On-site; AUD 55,000 - 70,000; Full time

Job summary

The City of Darwin Libraries is seeking a Programs Support Assistant to help plan, deliver and promote engaging library programs, events and outreach across multiple locations in Darwin, Australia. You will work closely with the Programs Officer and team to create welcoming experiences, supporting literacy, digital confidence and lifelong learning.

You will assist with program delivery, customer service, community engagement and day-to-day operations, providing friendly support and helping users

Qualifications

• Strong customer service skills and ability to build positive relationships.
• Experience working collaboratively as part of a team.
• Confidence with technology and digital tools.
• Interest in libraries, community engagement and literacy.
• Willingness to learn new skills for program delivery.
• Confidence engaging with diverse ages in learning settings.
• Flexibility to work across multiple locations, including evenings and weekends.

Responsibilities

• Assist with the planning, coordination and delivery of library programs, services and events.
• Support the development of marketing content, including social media posts, website content, posters and flyers.
• Provide a positive, proactive and responsive customer service experience.
• Engage, support and connect library users with services, resources, programs and activities.
• Assist customers with general enquiries and the use of library technology and online resources.
• Support customers to use self-service technologies, computers, tablets, mobile devices, social media and eBooks.
• Explain library procedures, services and regulations to customers.
• Participate in library activities and attend special events as required.
• Maintain library collections through shelving, sorting and shelf reading.
• Ensure all work is performed in accordance with standard operating procedures.
• Handle challenging situations with empathy, professionalism and effective de-escalation skills.
• Contribute positively to a collaborative, respectful and supportive team culture.

Skills

Customer service

Team collaboration

Digital literacy

Learning new skills

Empathy

Professionalism

Communication

Flexibility

Tools

Microsoft Outlook

Microsoft Teams

Library technologies

Job description

The City of Darwin Libraries is seeking a Programs Support Assistant to help plan, deliver and promote engaging library programs, events and outreach across multiple locations in Darwin, Australia. You will work closely with the Programs Officer and team to create welcoming experiences, supporting literacy, digital confidence and lifelong learning.

You will assist with program delivery, customer service, community engagement and day-to-day operations, providing friendly support and helping users