Program Support Officer, Primary Care Commissioning

North Western Melbourne Primary Health Network; City of Melbourne; Hybrid; AUD 67,000 - 76,000; Full time

Benefits offered by this job

Flexible work arrangements

Work-from-home options

6 days extra leave per year

NFP salary packaging up to $18,550

Parental leave

Fitness Passport access

Job summary

North Western Melbourne Primary Health Network (NWMPHN) in Docklands, VIC, invites applications for a Program Support Officer for Primary Care Commissioning. This full-time permanent role blends onsite and hybrid work, with a 66,719.06–75,891.73 AUD salary plus 12% superannuation.

The position supports planning, delivery and monitoring of commissioned programs through admin tasks, reporting and data management, contributing to stronger primary health care across Melbourne's north-west.

Qualifications

• Relevant qualifications and/or experience in administration, project support, health, community services or a related field.
• Demonstrated experience providing high-quality project support or coordination within a busy team environment.
• Strong organisational skills, attention to detail and the ability to manage multiple priorities and deadlines.
• Well-developed written and verbal communication skills, with experience preparing correspondence, meeting minutes and reports.

Responsibilities

• Coordinating meetings, workshops and Communities of Practice, including scheduling, preparation of materials, minute taking and follow-up actions.
• Providing administrative support across primary care commissioning programs, ensuring activities are delivered efficiently and on schedule.
• Maintaining project plans, action logs, risk registers and program documentation.
• Collecting, checking and collating data and information to support reporting, monitoring and quality improvement activities.

Skills

Administration

Project coordination

Stakeholder management

MS Office

Education

Certificate/Diploma in Administration or related field

Tools

Microsoft Word

Excel

PowerPoint

Outlook

Job description

Program Support Officer, Primary Care Commissioning

North Western Melbourne Primary Health Network – Docklands VIC

Opportunity to support the delivery of primary care programs that strengthen service quality, improve integration and drive better health outcomes.

Full-time (1.0 FTE), permanent

Remuneration: Band 2 - $66,719.06 - $75,891.73 + 12% superannuation

Generous NFP salary packaging options for up to $18,550

Location - 737 Bourke Street, Docklands Victoria 3008, Close to Southern Cross Train Station, Onsite or Hybrid; WFH (2-3 days)

About the role

As the Program Support Officer, Primary Care Commissioning, you will provide administrative and coordination support across a portfolio of programs that strengthen primary health care services and improve health outcomes across Melbourne's north-west. The role supports the planning, delivery and monitoring of commissioned programs through project administration, stakeholder coordination, reporting and data management.

The role sits within the Health Systems Integration Directorate and within with the Primary Health Care Improvement team, as well as commissioned providers, primary care partners and other stakeholders to support the effective delivery of primary care initiatives.

About Us

We are North Western Melbourne Primary Health Network (NWMPHN), Victoria's largest independent, locally governed and run, not-for-profit PHN, dedicated to improving primary health care in our community.

What are PHNs?

PHNs have been established with two key objectives:

increasing the efficiency and effectiveness of services for community members, particularly those at risk of poor health outcomes

improving coordination of care to ensure people receive the right care in the right place, at the right time

At NWMPHN, we offer:

Flexible working arrangements, including work-from-home options.

6 days of additional leave per calendar year supporting work-life balance

NFP salary packaging options for up to $18,550

Additional paid leave during end of year close period.

Generous paid parental leave for all carers

Stay fit with access to 290+ gym and pool facilities via Fitness Passport

Option to apply for additional purchased leave (48/52)

Opportunities for professional development and career progression.

Access to Employee Assistance Programs

For more information on Staff benefits, please visit: https://nwmphn.recruitmenthub.com.au/Staff-Benefits/

A typical week may include:

Coordinating meetings, workshops and Communities of Practice, including scheduling, preparation of materials, minute taking and follow-up actions.

Providing administrative support across primary care commissioning programs, ensuring activities are delivered efficiently and on schedule.

Maintaining project plans, action logs, risk registers and program documentation.

Collecting, checking and collating data and information to support reporting, monitoring and quality improvement activities.

Preparing routine correspondence, reports, presentations and stakeholder communications.

Supporting contract administration and the tracking of program deliverables and milestones.

Liaising with commissioned providers, primary care stakeholders and internal teams to support program activities and stakeholder engagement.

Identifying opportunities to improve administrative processes, systems and team workflows.

About you:

Relevant qualifications and/or experience in administration, project support, health, community services or a related field.

Demonstrated experience providing high-quality project support or coordination within a busy team environment.

Strong organisational skills, attention to detail and the ability to manage multiple priorities and deadlines.

Well-developed written and verbal communication skills, with experience preparing correspondence, meeting minutes and reports.

Proficiency in Microsoft Office applications, particularly Word, Excel, PowerPoint and Outlook.

Experience collecting, organising and presenting information accurately to support reporting and decision-making.

A collaborative and proactive approach, with the ability to build positive working relationships with a range of stakeholders.

A commitment to supporting programs that strengthen primary care services and improve health outcomes.

NWMPHN is proud to be an Equal Opportunity Employer. We recognise the importance of attracting and retaining talent that reflects the diverse community we live in. Research shows that teams with diverse experiences and perspectives are more creative and better problem-solvers. We strongly encourage applications from Aboriginal and Torres Strait Peoples.

We welcome applications from people with diverse backgrounds and lived experiences. If you bring curiosity, adaptability, and the right skills - even if you don't check every box in the responsibilities or qualifications section - we still encourage you to APPLY!

Should you need any specific support or accommodations during the recruitment process or afterwards, please reach out to the HR team at *******@nwmphn.org.au

Candidates with valid work rights will be fully considered. The successful candidate will be required to undertake a National Police Check, Victorian Working with Children Check