Senior Primary Care Engagement Officer

Northern Queensland Primary Health Network; Mackay Regional; On-site; AUD 83,000 - 102,000; Full time

Benefits offered by this job

Salary sacrifice options

Flexible working arrangements

Job summary

Northern Queensland Primary Health Network (NQPHN) seeks a Senior Primary Care Engagement Officer to collaborate with general practices, Aboriginal Medical Services and Aboriginal Community Controlled Organisations across north Queensland. The role focuses on turning strategy into action through data, digital health and well-designed primary care programs.

This position sits in the Health System Integration and Innovation directorate, driving engagement, project delivery and system improvement

Qualifications

• Relevant tertiary qualification and/or a minimum of two years' experience in primary health care, change management or quality improvement.
• Understanding of opportunities and challenges for the primary health sector in the north Queensland region.
• Understanding of key primary care clinical information systems and digital health platforms used in Australia.
• Experience with data interpretation to facilitate continuous quality improvement including supporting the adoption of new tools, systems and processes.
• Significant knowledge to conduct cohesive networking and stakeholder engagement with a wide range of stakeholders across the NQPHN region.
• Demonstrated experience in working as part of a multidisciplinary and multifaceted team within a community engagement context.
• Demonstrated ability to prioritise and meet deadlines in a high demand work environment.
• Demonstrated interpersonal, communication (oral and written), engagement, and negotiation skills.
• Demonstrated ability to work with diverse communities including Aboriginal and/or Torres Strait Islanders, and Australian South Sea Islanders in our region.
• Advanced knowledge of Microsoft Office suite and the ability to become proficient in other software programs as required.

Responsibilities

• Work directly with primary care services and health partners across north Queensland to support quality improvement and population health initiatives.
• Help practices use clinical data and digital tools to identify opportunities for improved patient outcomes.
• Coordinate and deliver NQPHN-funded programs and projects.
• Develop and distribute practical tools and resources for primary care.
• Build strong, trusted relationships across the primary care sector, representing NQPHN at meetings, committees and sector events.
• Identify gaps, challenges and opportunities and contribute to practical solutions.
• Monitor budgets and reporting requirements, ensuring programs are delivered responsbily.

Skills

Interpersonal skills

Stakeholder engagement

Communication (oral and written)

Project coordination

Data interpretation

Budget reporting

Diverse communities engagement

Microsoft Office

Multidisciplinary teamwork

Education

Relevant tertiary qualification

2 years experience in primary health care, change management or quality improvement

Tools

Microsoft Office suite

Clinical information systems

Digital health platforms

Job description

Northern Queensland Primary Health Network – Mackay QLD

• Classification: Level 7, base salary commencing from $92,625 per annum
• Benefits: Salary sacrifice options up to $15,900 and flexible working arrangements

Northern Queensland Primary Health Network (NQPHN) is seeking a Senior Primary Care Engagement Officer to work alongside general practices, Aboriginal Medical Services and Aboriginal Community Controlled Organisations across north Queensland, supporting them to improve quality of care through data, digital health and well designed primary care programs.

This role sits within our Health System Integration and Innovation directorate and plays a key part in turning strategy into action at practice level.

The role - what you’ll do

You will work directly with primary care services and health partners across north Queensland to:

• Support quality improvement and population health initiatives.
• Help practices use clinical data and digital tools to identify opportunities for improved patient outcomes.
• Coordinate and deliver NQPHN-funded programs and projects.
• Develop and distribute practical tools and resources for primary care.
• Build strong, trusted relationships across the primary care sector, representing NQPHN at meetings, committees and sector events.
• Identify gaps, challenges and opportunities and contribute to practical solutions.
• Monitor budgets and reporting requirements, ensuring programs are delivered responsbily.

This is a role for someone who enjoys variety, autonomy and impact - combining engagement, project delivery and system improvement.

If you are looking for the opportunity to be part of a passionate and driven team and contribute to achieving our vision of ‘A healthy future for all northern Queenslanders,’ we’d love to hear from you.

NQPHN aims to be an employer of choice for Indigenous Australians, and we encourage Aboriginal and Torres Strait Islander people to apply for this role.

Key selection criteria

• Relevant tertiary qualification and/or a minimum of two years' experience in primary health care, change management or quality improvement.
• Demonstrated understanding of opportunities and challenges for the primary health sector in the north Queensland region.
• Understanding of key primary care clinical information systems and digital health platforms used in Australia.
• Experience with data interpretation to facilitate continuous quality improvement including supporting the adoption of new tools, systems and processes.
• Significant knowledge to conduct cohesive networking and stakeholder engagement with a wide range of stakeholders across the NQPHN region.
• Demonstrated experience in working as part of a multidisciplinary and multifaceted team within a community engagement context.
• Demonstrated ability to prioritise and meet deadlines in a high demand work environment.
• Demonstrated interpersonal, communication (oral and written), engagement, and negotiation skills.
• Demonstrated ability to work with diverse communities including Aboriginal and/or Torres Strait Islanders, and Australian South Sea Islanders in our region.
• Advanced knowledge of Microsoft Office suite and the ability to become proficient in other software programs as required.

About us

Northern Queensland Primary Health Network works together with our partners to connect existing local services to simplify the healthcare system, fund primary care and mental health services based on the needs of local communities and support primary care and mental health providers to build their skills and deliver the highest quality patient care.

For more information, visit www.nqphn.com.au

Applications close Thursday 01 October 2026 at 11:59pm.