Senior Engagement Advisor Content Development

Country Fire Authority (CFA); City of Melbourne; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid work options

Flexible remote working arrangements

Job summary

Country Fire Authority (CFA) in Burwood East, Victoria, is seeking a Senior Engagement Advisor - Content Development to provide strategic leadership in developing community preparedness, fire safety and behaviour change content.

You will lead content projects from concept through production, manage external suppliers and coordinate designers, photographers and videographers to deliver high-quality content across channels.

Qualifications

• Extensive experience in content development and strategic communications.
• Ability to translate complex information into clear, accessible content.
• Experience leading end-to-end content projects with external suppliers.
• Knowledge of diverse channels including digital and print.

Responsibilities

• Lead content development projects from concept to production.
• Develop creative briefs and coordinate designers, photographers and videographers.
• Advise on content strategy and audience-centred messaging.
• Collaborate with subject matter experts and operations to ensure consistency.

Skills

Content development

Strategic communications

Audience-centred communication

Stakeholder engagement

Project management

Team collaboration

Education

Tertiary qualifications in communication or related field

Tools

Adobe Creative Suite

Job description

Senior Engagement Advisor Content Development

Country Fire Authority (CFA) – Burwood East VIC

CFA is an emergency service that places the community at the centre of everything we do. We work to protect lives and property across Victoria, every hour of the day.

Our organisation is made up of employees working alongside more than 51,000 volunteers. We value the different skills, experience and viewpoints that people bring, because they strengthen how we operate and support the services Victorians rely on.

We aim to be a workplace where people feel supported to do meaningful work, develop professionally and contribute to outcomes that matter to the people and places we serve.

To learn more about who we are and the work we do, visit our About Us page.

About the Role

Help Shape the messages that keep Victorian communities safer.

CFA is seeking an experienced Senior Engagement Advisor - Content Development to provide strategic leadership and subject matter expertise in the development of community preparedness, fire safety and behaviour change communications content.

In this fixed term role, you will help shape how CFA communicates important fire safety information to communities across Victoria. You will lead the development and continuous improvement of key fire safety messages, ensuring content is evidence-based, community-centred, accessible, consistent and aligned with CFA's strategic priorities. You will provide advice on content strategy, message development and audience-centred communication, working closely with subject matter experts, operations, external agencies and communication specialists.

A key focus of the role will be leading content development projects from concept through to production. This includes developing creative briefs, managing external suppliers and coordinating graphic designers, photographers and videographers to deliver high-quality content across a range of channels and audiences. You will also play an important role in ensuring CFA's fire safety messages remain relevant, effective and responsive to changing community needs, emerging evidence and organisational priorities.

The successful candidate will have access to a CFA pool car for travel and after-hours work.

About you

You are an experienced communications or content professional who combines strategic thinking with strong creative and delivery capability. You understand how to translate complex information into clear, engaging and accessible content that resonates with diverse audiences.

You will bring:

• Extensive experience in content development, strategic communications, including the establishment of governance processes, communication frameworks and content standards.
• Strong understanding of behaviour change communication principles and experience applying audience-centred approaches to influence community awareness, preparedness and action.
• Exceptional writing, editing and content development skills, including experience producing content across digital, print and campaign chanels, writing for the web, applying plain language principles and developing accessible content for diverse audiences.
• The ability to work collaboratively with subject matter experts and operational stakeholders to translate complex information into clear and compelling content.
• Sound understanding of content production processes, including photography, video production, design, approvals and publication workflows. Knowledge of Adobe Creative Suite is desirable.
• Experience leading end-to-end content projects and managing creative suppliers and production partners.
• Strong judgement, attention to detail and the ability to balance evidence, community needs and organisational priorities.
• Highly developed stakeholder engagement, influencing and communication skills.
• Tertiary qualifications in communication, public safety marketing, digital media, community engagement or related discipline will be highly regarded.

A detailed position description is attached.

We welcome applications from regionally based candidates, and flexible remote working arrangements will be considered for the successful applicant.

Why choose CFA

• Meaningful Purpose: Your contribution truly makes a difference
• Work-Life Balance: Paid parental leave, generous leave provisions
• Flexibility: Hybrid work options with flexible work arrangements
• Discounts: Emergency Memberlink discounts on various services
• Wellbeing Focus: Health Ready programs, flu vaccinations
• Member Assistance Program: Access support across 8 service pathways

Pre-employment Checks

Offers of employment will only be made to candidates who are able to successfully complete a Nationally Coordinated Criminal History Check, Working Rights Check and hold a valid Working with Children Check. You will also be required to provide at least two professional references.

CFA is committed to creating and maintaining a diverse, inclusive, and safe volunteer and work environment. Our aim is to have a volunteer and paid workforce that reflects the community it serves. First Nations people, women, people of all ages, with disabilities and culturally and linguistically diverse people are encouraged to apply.

The Country Fire Authority (CFA) values your privacy. We will use the information you provide when you are applying for employment with us for the purpose of recruitment, selection, evaluation and appointment and to report on anonymised key metrics (e.g. diversity). The information we collect will be handled in accordance with privacy laws, including the Privacy and Data Protection Act 2014.You can view our Privacy Statement here. For access and correction of the information we have collected, contact ***********@cfa.vic.gov.au