District Support Officer

State of Victoria; City of Melbourne; Hybrid; AUD 50,000 - 60,000; Full time

Benefits offered by this job

Hybrid work options

Health Ready programs

Emergency Memberlink discounts

Job summary

Country Fire Authority (CFA) in Victoria is seeking an entry-level all-rounder to join our busy administration team. You will provide high-quality customer service to internal and external stakeholders while supporting general office tasks and inventory management.

This role offers variety, exposure to SAP, RMS, record keeping and diary management, and opportunities for professional development. Hybrid work options and a supportive team culture are highlighted in this vacancy.

Qualifications

• Previous administration experience is desirable.
• Experience with stores, warehousing or inventory management would be advantageous.

Responsibilities

• Providing high-quality customer service to internal and external stakeholders.
• General administrative and office support duties.
• Preparing documents including letters, memos, reports, presentations, minutes and briefing notes.
• Minute taking, diary management and meeting coordination.
• Coordinating meetings including scheduling, agenda preparation, venue bookings and catering requirements.
• Records administration and data entry.
• Liaising with suppliers to obtain quotes and coordinate purchasing requirements.
• Maintaining and updating stores and financial information within CFA systems including SAP and RMS.

Skills

Customer service

Administration

Data entry

SAP

RMS

Diary management

Tools

SAP

RMS

Job description

CFA is an emergency service that places the community at the centre of everything we do. We work to protect lives and property across Victoria, every hour of the day.Our organisation is made up of employees working alongside more than 51,000 volunteers. We value the different skills, experience and viewpoints that people bring, because they strengthen how we operate and support the services Victorians rely on.We aim to be a workplace where people feel supported to do meaningful work, develop professionally and contribute to outcomes that matter to the people and places we serve.To learn more about who we are and the work we do, visit our About Us page.About the RoleThis is a fantastic entry-level opportunity for a motivated all-rounder who enjoys variety in their day and takes pride in providing exceptional customer service to the community. Working within the emergency services sector, you will be part of a positive, supportive and close-knit team while gaining valuable experience across administration, customer service and inventory management functions.This is an exciting opportunity to commence or further develop your career with the CFA, with excellent opportunities for ongoing growth and development. We are happy to consider applications from candidates seeking either full-time or part-time (2 or 3 days a week) employment.Key responsibilities include:Providing high-quality customer service to internal and external stakeholders.General administrative and office support duties.Preparing documents including letters, memos, reports, presentations, minutes and briefing notes.Minute taking, diary management and meeting coordination.Coordinating meetings including scheduling, agenda preparation, venue bookings and catering requirements.Records administration and data entry.Database and systems coordination.Liaising with suppliers to obtain quotes and coordinate purchasing requirements.Maintaining and updating stores and financial information within CFA systems including SAP and RMS.Accounts payable administration.Stores duties inclusive of stock management, lifting >15kg, receipting incoming goods, picking and packing outgoing items, labelling & tracking.Building effective working relationships with a broad range of internal and external stakeholders.Participating in Incident Management support roles appropriate to experience and qualifications.Warehouse and logistics including PPC/E management, order collation dispatch and repairs.About YouYou are enthusiastic, motivated and eager to learn, with strong organisational skills and excellent attention to detail. You will enjoy working in a fast-paced team environment and be comfortable managing a variety of tasks.Previous administration experience is desirable, and experience with stores, warehousing or inventory management functions would be highly regarded. You will also demonstrate:Strong written and verbal communication skills.Sound computer and data entry skills.The ability to work proactively with minimal supervision.A commitment to teamwork and customer service.The ability to interact professionally with people at all levels.Experience working in the public sector and exposure to SAP finance systems would be advantageous.Why choose CFAMeaningful Purpose: Your contribution truly makes a differenceWork-Life Balance: Paid parental leave, generous leave provisionsFlexibility: Hybrid work options with flexible work arrangementsDiscounts: Emergency Memberlink discounts on various servicesWellbeing Focus: Health Ready programs, flu vaccinationsMember Assistance Program: Access support across 8 service pathwaysYour ApplicationClick the `Apply' button to access our online application portal. You will be prompted to provide your personal and contact details and to respond to employment-related questions. When applying for a position with CFA, please include a cover letter and resume that clearly demonstrate your qualifications, experience and the key attributes and skills relevant to the role and if you are seeking either full-time or part-time employment.Pre-employment ChecksOffers of employment will only be made to candidates who are able to successfully complete a Nationally Coordinated Criminal History Check, Working Rights Check and hold a valid Working with Children Check. You will also be required to provide at least two professional references.Applications close: 11:59pm 29th September 2026Please Note: Interviews for shortlisted candidates will take place on Friday 2nd October at the District Office in WodongaCFA is committed to creating and maintaining a diverse, inclusive, and safe volunteer and work environment. Our aim is to have a volunteer and paid workforce that reflects the community it serves. First Nations people, women, people of all ages, with disabilities and culturally and linguistically diverse people are encouraged to apply.If at any stage of the recruitment and selection process you require an alternative format to the application material or reasonable adjustment to the interview arrangements, please don't hesitate to contact the person listed on the ad or alternatively, email [e-mail] Country Fire Authority (CFA) values your privacy. We will use the information you provide when you are applying for employment with us for the purpose of recruitment, selection, evaluation and appointment and to report on anonymised key metrics (e.g. diversity). The information we collect will be handled in accordance with privacy laws, including the Privacy and Data Protection Act 2014. You can view our Privacy Statement here. For access and correction of the information we have collected, contact [e-mail]