Program Support Officer

Diabetes Australia; City of Brisbane; Hybrid; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Hybrid work model

Tax-free salary packaging up to $15,9k

Employee Assistance Program (EAP)

Modern offices in Milton

Access to 80,000 online courses

Job summary

Diabetes Australia in Brisbane is seeking a Program Support Officer for the My Health for Life (MH4L) program. Based in Milton, this full-time fixed-term contract supports program delivery through stakeholder engagement, administration and reporting, helping keep CRM and databases accurate. You'll coordinate communications, maintain records, prepare reports and assist with meetings and events. This role emphasizes teamwork and delivering high-quality service to Queenslanders.

Qualifications

• Previous experience in administration, program support, coordination or customer service
• Excellent organisational skills and strong attention to detail
• Strong relationship-building and communication skills
• Ability to manage competing priorities in a fast-paced environment
• Confidence using Microsoft 365 and CRM systems

Responsibilities

• Coordinate stakeholder communications and provide exceptional customer support
• Maintain accurate records, databases and CRM systems
• Prepare reports, program documentation and communications
• Support program operations and system administration
• Assist with meetings, events and engagement activities
• Work closely with a supportive and collaborative team
• Contribute ideas to improve processes and program outcomes
• Help ensure Queenslanders receive a positive, high-quality experience with the program

Skills

Business support

Stakeholder engagement

Relationship building

Can-do attitude

MS 365

Tools

CRM systems

Job description

Program Support Officer

My Health for Life (MH4L) Program

Milton, Brisbane | Full Time | Fixed Term Contract until June 2027 (with the possibility of extension)

Help Queenslanders live healthier lives. Every day.

Are you an organised, proactive people person who loves keeping things running smoothly?

Do you enjoy supporting teams, building great relationships and making a genuine difference through your work?

If you're a highly capable administrator with a positive attitude, strong stakeholder skills and a passion for helping others, we'd love to welcome you to our My health for life (MH4L) team.

This is your opportunity to join one of Queensland's leading preventative health programs and contribute to work that supports people to reduce their risk of chronic disease and improve their long-term health and wellbeing.

Why Join Us?

At Diabetes Australia, we're passionate about improving the lives of people living with, or at risk of, chronic health conditions. Our My health for life program helps Queenslanders make sustainable lifestyle changes that lead to healthier futures.

We're looking for someone who brings:

• Outstanding business support skills
• A collaborative and positive mindset
• A genuine commitment to helping others succeed
• A "can-do" attitude and willingness to pitch in wherever needed

If that sounds like you, you'll fit right in.

About the Role

As our Program Support Officer, you'll play a critical role behind the scenes, ensuring our My health for life program operates smoothly and efficiently. You'll support program delivery through stakeholder engagement, administration, reporting, systems support, customer enquiries and coordination activities.

No two days will be the same as you:

• Coordinate stakeholder communications and provide exceptional customer support
• Maintain accurate records, databases and CRM systems
• Prepare reports, program documentation and communications
• Support program operations and system administration
• Assist with meetings, events and engagement activities
• Work closely with a supportive and collaborative team
• Contribute ideas to improve processes and program outcomes
• Help ensure Queenslanders receive a positive, high-quality experience with the program

About You

We're less interested in job titles and more interested in finding someone who embodies our values and brings energy, initiative and a solutions-focused approach.

You'll bring:

• Previous experience in administration, program support, coordination or customer service
• Exceptional organisational skills and attention to detail
• Strong relationship-building and communication skills
• The ability to manage competing priorities in a fast-paced environment
• Confidence using Microsoft 365 and CRM systems
• A collaborative approach and willingness to support others
• A passion for delivering outstanding service
• Experience in health, education or not-for-profit sectors will be highly regarded

What You'll Love

• Meaningful work that supports Queensland communities
• Hybrid work model - 3 days office/2 days home
• Up to $15,900 tax-free salary packaging each year, increasing your take home pay with more money in your pocket!
• Employee Assistance Program (EAP)
• Modern offices located in Milton
• Learning & Development: Access to over 80,000 courses online

Business Support + Values + Great Attitude = Our Perfect Applicant!

Ready to be part of something bigger?

Diversity & Inclusion

At Diabetes Australia, we value diversity and believe our differences make us stronger. We encourage applications from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples, people living with disability, individuals returning to the workforce, and people from underrepresented communities.

The successful applicant will be required to complete a police check.