Program Support Officer - Health & Community Impact

Diabetes Australia; City of Brisbane; Hybrid; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Hybrid work model

Tax-free salary packaging up to $15,9k

Employee Assistance Program (EAP)

Modern offices in Milton

Access to 80,000 online courses

Job summary

Diabetes Australia in Brisbane is seeking a Program Support Officer for the My Health for Life (MH4L) program. Based in Milton, this full-time fixed-term contract supports program delivery through stakeholder engagement, administration and reporting, helping keep CRM and databases accurate. You'll coordinate communications, maintain records, prepare reports and assist with meetings and events. This role emphasizes teamwork and delivering high-quality service to Queenslanders.

Qualifications

• Previous experience in administration, program support, coordination or customer service
• Excellent organisational skills and strong attention to detail
• Strong relationship-building and communication skills
• Ability to manage competing priorities in a fast-paced environment
• Confidence using Microsoft 365 and CRM systems

Responsibilities

• Coordinate stakeholder communications and provide exceptional customer support
• Maintain accurate records, databases and CRM systems
• Prepare reports, program documentation and communications
• Support program operations and system administration
• Assist with meetings, events and engagement activities
• Work closely with a supportive and collaborative team
• Contribute ideas to improve processes and program outcomes
• Help ensure Queenslanders receive a positive, high-quality experience with the program

Skills

Business support

Stakeholder engagement

Relationship building

Can-do attitude

MS 365

Tools

CRM systems

Job description

Diabetes Australia in Brisbane is seeking a Program Support Officer for the My Health for Life (MH4L) program. Based in Milton, this full-time fixed-term contract supports program delivery through stakeholder engagement, administration and reporting, helping keep CRM and databases accurate. You'll coordinate communications, maintain records, prepare reports and assist with meetings and events. This role emphasizes teamwork and delivering high-quality service to Queenslanders.