Program Support Officer

Marathon Health; Albury City; On-site; AUD 60,000 - 76,000; Full time

Benefits offered by this job

5 weeks annual leave

Professional development allowance

Salary packaging options

Supportive team culture

Cultural safety and RAP access

Job summary

Marathon Health is seeking a Program Support Officer in Albury, NSW to provide pivotal administrative and operational support across AHCRS and NDIS programs from our Albury office. You will greet participants and stakeholders, coordinate appointments, maintain records and assist with documentation to ensure smooth service delivery.

The role emphasizes strong administrative skills, ICT competence with client management systems, and a collaborative, flexible approach to supporting a busy team in a

Qualifications

• Strong administrative and organisational skills.
• Excellent written and verbal communication abilities.
• Confidence using technology, databases and client management systems.
• Ability to manage competing priorities and work independently.
• Collaborative and flexible approach to supporting team goals.
• Experience working with people with disability and their families.

Responsibilities

• Providing professional and responsive support to participants, families, carers and stakeholders.
• Coordinating appointments and liaising with service providers and program staff.
• Preparing service agreements and maintaining accurate client records.
• Managing data entry and documentation within our client management systems.
• Supporting reception and general office administration activities.

Skills

Administrative skills

Organisational skills

Written communication

Verbal communication

Tech proficiency

Databases

Client management systems

Prioritisation

Independent work

Collaboration

Tools

Client management systems

Databases

MS Office

Job description

Program Support Officer

Albury, NSW | Full Time

Join a values-driven organisation making a real difference

At Marathon Health, we're passionate about improving health and wellbeing outcomes for individuals, families and communities across regional NSW. Everything we do is guided by our ICARE values:

• Integrity & Trust
• Collaboration & Innovation
• Achievement & Excellence
• Respect & Empowerment
• Empathy & Understanding

We're currently seeking a Program Support Officer to join our team in Albury (Wiradjuri Country). If you're an organised, customer-focused administrator who enjoys building positive relationships and supporting meaningful community services, we'd love to hear from you.

About the Role

As the Program Support Officer, you'll play a vital role in supporting our AHCRS, NDIS and other programs operating from the Albury office. You'll be the welcoming first point of contact for participants, families and stakeholders, ensuring the smooth delivery of services through high-quality administrative and operational support.

You'll help coordinate appointments, prepare documentation, maintain records and contribute to the day-to-day operations of the office.

This is an exciting opportunity for someone who enjoys variety, thrives in a collaborative environment and takes pride in delivering exceptional service.

What You'll Be Doing

• Providing professional and responsive support to participants, families, carers and stakeholders
• Coordinating appointments and liaising with service providers and program staff
• Preparing service agreements and maintaining accurate client records
• Managing data entry and documentation within our client management systems
• Supporting reception and general office administration activities

Full responsibilities of this role may be viewed on the Position Description found at marathonhealth.com.au/jobs/r26101/

About You

You are someone who genuinely enjoys helping others and reflects our values in your everyday work. You'll bring:

• Strong administrative and organisational skills
• Excellent written and verbal communication abilities
• Confidence using technology, databases and client management systems
• The ability to manage competing priorities and work independently
• A collaborative and flexible approach to supporting team goals
• Experience working with people with disability and their families

Why Join Marathon Health?

At Marathon Health, our people are at the heart of everything we do. We are committed to creating a workplace where employees feel valued, supported and empowered to make a meaningful contribution.

When you join us, you'll enjoy:

• Being part of a purpose-driven organisation that genuinely cares about people and communities
• A supportive and collaborative team culture
• An annual professional development and well-being allowance to support your career and personal growth
• The chance to make a positive impact every day
• Salary packaging benefits to increase your take home pay
• 5 weeks annual leave and additional paid leave over Christmas
• Commitment to cultural safety. Access our Innovate RAP here: https://www.marathonhealth.com.au/news/launching-our-innovate-rap/

Applications close Thursday 22 October 2026. Applications are reviewed as we receive them, so this job listing may close earlier if a suitable candidate is found.

For a confidential conversation about this role, please contact Rachel Coleman on 0448 036 *** or via email: **************@marathonhealth.com.au