Program Support & Coordination – Families Together

Family Support Network Inc; Lismore City Council; Presencial; AUD 65.000 - 75.000; Jornada completa

Descripción de la vacante

Family Support Network Inc. in Lismore, NSW is seeking a Programs Support role to assist with coordination of the Families Together program.

You will support Practitioners, maintain client records, manage referrals, and help ensure timely, well-structured service delivery. The role requires strong organisational and communication skills, experience in community services, and knowledge of child safety responsibilities.

Formación

• Experience in an administrative, coordination, or support role within community services or a similar environment.
• Experience supporting services for children, young people and families (desirable).
• Strong organisational skills with the ability to manage competing priorities.
• High attention to detail and ability to maintain accurate records.
• Strong communication and interpersonal skills.
• Ability to work collaboratively and respond to direction.
• Understanding of child safety responsibilities and when to elevate concerns.
• Current NSW Driver's Licence, Working With Children Check, National Police Check.
• First Aid Certificate (or willingness to obtain).

Responsabilidades

• Support Practitioners with coordination of casework activities, including scheduling, follow-up actions, and preparation of resources.
• Maintain accurate and up-to-date client records and documentation in line with program and legislative requirements.
• Assist with referrals, service connections, and appointment coordination for families.
• Provide practical support to families to reduce barriers to engagement.
• Assist in gathering and organising information to support case planning and review processes.
• Support communication between families, Practitioners, and partner services.
• Monitor tasks and documentation to support timely completion across the team.
• Identify and elevate risks, concerns, or emerging issues in line with procedures.
• Contribute to a safe, respectful and well-organised service environment.

Conocimientos

Organisational skills

Attention to detail

Communication skills

Interpersonal skills

Team collaboration

Microsoft Office

Client information systems

Educación

Certificate IV or Diploma in Community Services or Business Administration (or working towards)

Herramientas

Microsoft Office

Client information systems

Descripción del empleo

Family Support Network Inc. in Lismore, NSW is seeking a Programs Support role to assist with coordination of the Families Together program.

You will support Practitioners, maintain client records, manage referrals, and help ensure timely, well-structured service delivery. The role requires strong organisational and communication skills, experience in community services, and knowledge of child safety responsibilities.