Program Worker Family Connect and Support

Social Futures Ltd; Lismore; On-site; AUD 30,000 - 46,000; Part time

Benefits offered by this job

Meaningful work

Supportive team culture

Professional development

Wellness benefits

Job summary

Social Futures Ltd in New South Wales is seeking a part-time Program Worker for the Family Connect and Support team on a fixed-term basis. You will work closely with families, children and young people using a person-centred, evidence-based approach to promote self-determination.

The role covers case coordination, strength-based assessments, planning connections to services, and outreach across the Northern Rivers, including home visits, with a focus on culturally responsive practice and

Qualifications

• Experience in family support or community services desirable.
• Ability to work collaboratively with service providers and stakeholders.
• Knowledge of culturally safe practice and trauma-informed care.
• Commitment to data accuracy and reporting requirements.

Responsibilities

• Case coordination and supporting families through strength-based capacity building.
• Conducting strength-based assessments considering the family system, cultural context and risks.
• Developing clear, achievable plans to connect families to supports and empower them.
• Providing flexible outreach service delivery across the Northern Rivers, including home visits.
• Providing warm handovers to support meaningful service engagement.
• Maintaining timely case notes and client records aligned with requirements.
• Supporting culturally responsive practice for Aboriginal families and diverse communities.
• Engaging families with warmth, empathy and professional boundaries.

Job description

Program Worker Family Connect and Support

Social Futures is a leading community service organisation and registered community housing provider with 50 years' experience creating positive social change. We work with communities, organisations and government to build inclusive communities where everyone is valued and supported.

We are seeking a Program Worker to join our Family Connect and Support team on a part time, fixed term basis to help make a positive social change, together.

An exciting opportunity exists with our Family Connect and Support teamin a role that has a focus on working closely with families, children and young people from a person-centred evidence-based approach that promotes self-determination. Though client led goal planning, and connecting families to culturally appropriate supports and services, the Program Worker will assist in improving the social and emotional wellbeing of children, young people and their families.

• Meaningful work that makes a difference
• Supportive and collaborative team culture
• Professional development and career growth opportunities
• Competitive salary, salary packaging and wellness benefits

What you'll be doing

• Case coordination and supporting families through strength-based capacity building
• Conducting strength -based assessments that consider the whole family system, cultural context and presenting risk
• Developing clear and achievable plans to connect families to the right supports, and empower them to be resourceful and utilise their own strengths and abilities
• Providing flexible service delivery in an outreach capacity to families across the Northern Rivers, including home visits and cold calling when necessary
• Providing warm handovers to support meaningful service engagement
• Recognising and responding appropriately to early indicators of harm to prevent statutory intervention.
• Maintaining timely and accurate case notes and client records aligned with organisational and contractual requirements
• Supporting culturally responsive practice for Aboriginal families and diverse communities
• Developing a strong understanding of the DCJ Community and Family Supports (CAFS) specifications, relevant risk frameworks and local support services
• Engaging families experiencing complexities with warmth, empathy and professional boundaries
• Representing Family Connect and Support in universal settings across the Northern Rivers to engage isolated families.

What we're looking for

• Strong communication and the ability to work collaboratively with service providers and key stakeholders
• Has a high-level understanding of risk and the complexities associated with this and who can manage accordingly
• The ability to work alongside families to build their confidence and empower them to make positive changes in their lives
• The attention to detail to collect, and ensure integrity of, data using relevant information systems to meet commissioning and outcome-based reporting requirements
• Willingness to participate in supervision activities including case reviews and case audits
• Ensuring relevant mandatory reporting requirements are met in line with legislative and policy requirements
• Participation in business planning processes within the Team / Branch and provide feedback on enhancement to program services and delivery / identify opportunities for improvement
• Someone who can learn quickly and adjust practice to support the needs of families and the community whilst working within the parameters of the program's guidelines.

Social Futures is committed to building an inclusive workplace where everyone feels valued, respected, and supported to thrive. We actively encourage applications from key communities, including Aboriginal and Torres Strait Islander peoples, people with disability, culturally and linguistically diverse communities, LGBTIQSB+ people, and those with lived experience and expertise. We are committed to providing an accessible recruitment process and encourage candidates to request reasonable adjustments if needed.