Program Manager – Mental Health Community Support Service

Wesley Mission Queensland Limited; Gold Coast City; On-site; AUD 110,000 - 140,000; Full time

Benefits offered by this job

Salary packaging up to $18,550

Job summary

Wesley Mission Queensland (WMQ) invites applications for Program Manager – Mental Health Community Support Service. You will lead a multidisciplinary team to deliver recovery-focused psychosocial services, ensuring quality and compliance while partnering with mental health services and community organisations.

This fixed-term role supports governance, reporting and continuous improvement. WMQ offers salary packaging benefits up to $18,550 and a collaborative culture that values innovation,

Qualifications

• Significant leadership experience within human services.
• Experience managing programs, teams and budgets.
• Proven ability to lead teams, foster a positive culture and manage performance.

Responsibilities

• Lead the establishment and ongoing delivery of the Mental Health Community Support Service program.
• Recruit, onboard and support a high-performing multidisciplinary team including peer workers.
• Drive development, implementation and continuous improvement of recovery-focused services and group programs.
• Monitor program performance to meet funding requirements, quality standards and key deliverables.
• Build and maintain partnerships with mental health services and community organisations.
• Oversee clinical governance, risk management and service quality in collaboration with internal leaders.
• Prepare reports, manage program data and ensure accurate funding and compliance reporting.
• Manage customer feedback, complaints and service improvements while fostering a respectful, person-centred culture.

Skills

Leadership

Stakeholder engagement

Budget management

Team development

Education

Tertiary qualifications in Human Services, Social Work, Community Services or related field

Job description

Program Manager – Mental Health Community Support Service

Your Role as Program Manager – Mental Health Community Support Service

In this role you will lead and support a high-performing team delivering holistic, recovery-focused psychosocial services through individual and peer-based programs, making a meaningful difference in the lives of people experiencing severe mental illness.

Please Note: This is a fixed-term position until 30/06/2028.

A typical week may look like:

Leading the establishment and ongoing delivery of the Mental Health Community Support Service program.

Recruiting, onboarding and supporting a high-performing, multidisciplinary team, including peer workers.

Driving the development, implementation and continuous improvement of recovery-focused services and group programs.

Monitoring program performance to ensure funding requirements, quality standards and key deliverables are achieved.

Building and maintaining strong partnerships with mental health services, community organisations and key stakeholders.

Overseeing clinical governance, risk management and service quality in collaboration with internal leaders.

Preparing reports, managing program data and ensuring accurate funding and compliance reporting.

Managing customer feedback, complaints and service improvements while fostering a respectful, person-centred culture aligned with WMQ values.

What We Offer

Make Your Pay Go Further with Salary Packaging: Take advantage of up to $18,550 in salary packaging benefits to help maximise your income.

Thrive in a Supportive Culture: Be part of a team that values connection, collaboration, and supporting one another to do meaningful work.

Grow With Us: Whether you're looking to deepen your expertise or take the next step in your career, we'll support your professional development journey.

What We’re Looking For

Significant leadership experience within human services, including managing programs, teams and budgets.

Tertiary qualifications in Human Services, Social Work, Community Services or a related field.

Proven ability to lead teams, foster a positive culture, and manage performance, coaching and development.

Strong stakeholder engagement, communication and problem-solving skills, with a collaborative and customer-focused approach.

Excellent organisational skills, sound judgement and the ability to manage risk, drive continuous improvement and work effectively with diverse client groups.

Relevant probity checks required by legislation and WMQ Limited policy.

Current Driver’s Licence and willingness to travel for work

About Wesley Mission Queensland (WMQ)

Wesley Mission Queensland is a leading not-for-profit provider of health and community services. With over a century of service, we support people across all life stages with aged care, disability support, mental health services, and community outreach. Our values, Innovation, Hope, Integrity, Compassion, Justice, Empowerment, and Respect, guide everything we do.

WMQ's vision for reconciliation is for all people to stand unified in an equal and inclusive future. We commit to enhancing opportunities for Aboriginal & Torres Strait Islander People and celebrating diversity. As part of our commitment to Reconciliation we encourage applications from Aboriginal and Torres Strait Islander Peoples.