Program Manager, Housing & Homelessness Services

Anglicare NT; Alice Springs; On-site; AUD 120,000 - 150,000; Full time

Benefits offered by this job

Five weeks annual leave

Flexible working conditions

Salary packaging options

Further training and development

Job summary

Anglicare NT is seeking a senior leader to head the Housing & Homelessness Services portfolio in Alice Springs. You will provide leadership and operational oversight of the Transitional Accommodation Support Services program and support staff to deliver high-quality case management and accommodation support.

You will build partnerships with government and housing providers, manage reporting and contract requirements, and drive continuous improvement in service delivery.

Qualifications

• A degree and/or Diploma in Community Services, Human Services or a related field.
• Extensive experience working with vulnerable individuals, families and communities.
• Proven leadership and people management experience, including supervision, coaching and performance development.
• Strong understanding of housing, homelessness and community service systems.
• Experience managing programs, monitoring performance and achieving service outcomes.
• Demonstrated ability to manage complex casework, risk and crisis situations.
• Excellent stakeholder engagement, communication and reporting skills.
• A commitment to culturally safe and inclusive practice, particularly when working with Aboriginal and Torres Strait Islander peoples and culturally diverse communities.

Responsibilities

• Lead, mentor and supervise a multidisciplinary team.
• Manage program operations, quality assurance and performance outcomes.
• Support staff in complex case management and crisis situations.
• Build strong partnerships with government, community and housing providers.
• Oversee reporting, compliance and contract requirements.
• Drive continuous improvement initiatives and service development.

Skills

Leadership

People management

Supervision

Coaching

Performance development

Stakeholder engagement

Communication

Reporting

Risk management

Education

Degree and/or Diploma in Community Services or related field

Job description

Anglicare NT is seeking a senior leader to head the Housing & Homelessness Services portfolio in Alice Springs. You will provide leadership and operational oversight of the Transitional Accommodation Support Services program and support staff to deliver high-quality case management and accommodation support.

You will build partnerships with government and housing providers, manage reporting and contract requirements, and drive continuous improvement in service delivery.