Senior Manager Family Services

Anglicare NT; Darwin; On-site; AUD 120,000 - 150,000; Full time

Benefits offered by this job

Training & development

Flexible annual leave

Strengths-based environment

Job summary

Anglicare NT in Darwin seeks a dynamic Senior Manager Family Services to lead a diverse portfolio of programs across the Greater Darwin Region. You will oversee Financial Wellbeing Services, family and youth programs, refugee and migrant support, homelessness services, and community hubs, reporting to the Director Youth & Family Services.

You will drive quality, continuous improvement and high-impact outcomes for individuals, families and communities, working with multidisciplinary teams in

Qualifications

• Senior leadership experience in community services or related field.
• Experience leading programs and teams within a community sector organisation.
• Knowledge of homelessness, child protection, domestic and family violence legislation.
• Proven ability to lead person-centred services and achieve high-quality outcomes.
• Strong leadership, change management and collaboration across multidisciplinary teams.
• Commitment to culturally safe and inclusive practice with Aboriginal and Torres Strait Islander peoples.

Responsibilities

• Lead a diverse portfolio of programs across the Greater Darwin Region.
• Oversee Financial Wellbeing Services, Child & Family Contact Service, Refugee & Migrant Support, Adult Homelessness and Transitional Accommodation, and Palmerston Community Services Hub.
• Provide strong operational leadership and support high-performing teams.
• Drive quality, continuous improvement and performance monitoring.
• Strengthen service delivery through partnerships and culturally safe practices.

Skills

Leadership & management

Stakeholder engagement

Service development

Data-informed reporting

Quality practice

Cultural safety & social justice

Education

Tertiary qualification in Social Work or related discipline

Job description

• Lead diverse programs that make a real difference across Greater Darwin.
• Join Anglicare NT in a senior leadership role driving quality and impact.
• Shape culturally safe, trauma-informed services for families and communities.

Anglicare NT is a respected provider of quality human services across urban, regional, and remote areas. Anglicare NT offers a range of career opportunities in the community and social services sector in a diverse range of fields such as children and youth, family relationships and counselling, refugee and migrant, corporate services, financial counselling, mental health, disability and home care, social enterprises, and specialist homelessness services.

Working with Anglicare NT, you will have access to:

• Further training and development options.
• Flexible working conditions; five (5) weeks annual leave.
• A strengths-based environment.

We also offer great salary packaging options that can significantly increase your take-home pay.

About the Opportunity

Note: This is a (full time) contracted position till 18 November 2027.

As Senior Manager Family Services you will lead a diverse portfolio of programs across the Greater Darwin Region. This senior leadership role oversees Financial Wellbeing Services, the Child and Family Contact Service, Refugee and Migrant Support Services, Adult Homelessness and Transitional Accommodation, and the Palmerston Community Services Hub.

Reporting to the Director Youth & Family Services, you will provide strong operational leadership, support high-performing teams, drive quality and continuous improvement, and ensure services are culturally safe, trauma-informed, inclusive and person-centred. You will play a key role in strengthening service delivery, building effective partnerships, monitoring performance and supporting positive outcomes for individuals, families and communities.

About You

We are looking for a dynamic leader with strong experience in community services, people management, stakeholder engagement, service development, data-informed reporting and quality practice. This role is ideal for someone who brings sound judgement, empathy, resilience and a commitment to social justice, cultural safety and meaningful community impact.

To be successful in this role, you will bring:

• Tertiary qualifications in Social Work or a related discipline, with a minimum of six years’ experience leading programs and teams within a community sector organisation
• Demonstrated knowledge of relevant legislation, including homelessness, child protection, and domestic and family violence, as well as experience delivering and overseeing a diverse range of services such as financial counselling and refugee and migrant settlement services
• Proven ability to lead and develop person-centred services that achieve high-quality outcomes for individuals, families, and significant others in a community services environment.
• Highly developed leadership and management capabilities, with a strong track record of achieving outcomes within multidisciplinary teams, driving innovation, and managing organisational change
• A commitment to culturally safe and inclusive practice, particularly when working with Aboriginal and Torres Strait Islander peoples and culturally diverse communities.

Note: The filling of this position is intended to constitute a special/equal opportunity measure under section 8(1) of the Racial Discrimination Act 1975 (Cth), section 57 of the Antidiscrimination Act 1996 (NT) and section 12 of the Equal Opportunity Act 2010.

Special Measures vacancies are open to everyone including Aboriginal and/or Torres Strait Islander people. However, Aboriginal and/or Torres Strait Islander applicants will be granted priority consideration for this vacancy.

For further information on this exciting opportunity, please contact the Director Youth & Families on [phone]

Applications for this position may be closed earlier than anticipated or extended at the discretion of the hiring manager.

Please note: It is a requirement that prior to commencing in this role, you must provide 100 points of identification to confirm Australian citizenship or eligibility to work in Australia; possess a Working with Children (Ochre Card), a current National Criminal History Check (within 3 months) and a valid NT driver’s licence.

Unfortunately, we aren't able to sponsor candidate visas. If you don't have the independent right to work in the country you're applying for, we will not be able to progress your application

Experience of working closely with and having a strong understanding of Aboriginal & Torres Strait Islander culture would be considered an advantage.

Anglicare NT is a Child Safe, Equal Employment Opportunity (EEO) employer and strongly encourage Aboriginal and Torres Strait Islander people to apply.

Anglicare NT is committed to providing a safe working environment and taking all reasonably practicable steps to ensure that its people and the community are protected against vaccine-preventable diseases. The Australian Immunisation Handbook lists the immunisations recommended for healthcare professionals. Aged Care Support workers are strongly recommended to follow COVID vaccination recommendations provided in Australian Immunisation handbook (based on ATAGI advice).

Anglicare NT staff who do NOT work directly with vulnerable people will not be required to provide evidence of COVID 19 vaccination.

Vacancy Description - APPROVED Position Description Senior Manager Family Services SEPTEMBER 2026.pdf (139 kB)