Program Manager - Families Together

CatholicCare Diocese of Broken Bay; Sydney; On-site; AUD 110,000 - 135,000; Full time

Benefits offered by this job

Salary packaging

Fitness Passport

Training and development

Employee Assistance Program

Bupa corporate benefits

CatholicCare Day

Hope Awards

Job summary

CatholicCare Diocese of Broken Bay in Northern Sydney seeks a Program Manager – Families Together to lead and strengthen service delivery across Northern Sydney on a permanent, full-time basis. You will supervise a team of about ten staff, ensuring high-quality, evidence-based interventions with a focus on child safety.

This role combines people leadership, practice oversight and operational management to support practitioners, respond to community needs and deliver meaningful outcomes for

Qualifications

• Tertiary qualifications in Social Work, Psychology, Counselling or a related discipline.
• 2–3 years' experience leading and supervising a team in a human services setting.
• Strong knowledge of child safety, child development and family-focused interventions.
• Experience applying trauma-informed, strengths-based and human-rights-based approaches.
• Ability to guide casework, support sound clinical and practice decisions, and maintain high professional standards.
• Strong communication, problem-solving and stakeholder engagement skills.
• Commitment to continuous improvement and achieving meaningful outcomes for children and families.

Responsibilities

• Lead and develop your team through supervision, mentoring and practice guidance.
• Oversee casework, assessments, case plans, reviews and family interventions, ensuring child safety is prioritized.
• Champion trauma-informed, strengths-based and evidence-based approaches.
• Guide practitioners supporting families facing challenges such as domestic and family violence, mental health concerns and substance misuse.
• Monitor workloads and service delivery, identify opportunities for improvement, respond to increasing demand.
• Collaborate with DCJ, community organisations and internal stakeholders to strengthen support for families.
• Ensure program requirements, reporting obligations and outcome measures are met.
• Provide operational leadership, including participation in on-call arrangements.

Skills

Team leadership

Child protection knowledge

Trauma-informed approach

Stakeholder engagement

Communication skills

Problem solving

Education

Social Work / Psychology / Counselling or related field

Job description

CatholicCare Diocese of Broken Bay – Frenchs Forest NSW

Northern Sydney | Permanent Full-Time | Make an Impact Where It Matters Most

Be part of a program that's growing - and help shape what comes next.

About CatholicCare

At CatholicCare Diocese of Broken Bay, our purpose is to make a meaningful difference in the lives of individuals, families and communities. Guided by compassion, dignity and respect, we deliver services that strengthen families, support vulnerable children and help people thrive.

As our services continue to grow, we're creating new opportunities for passionate leaders to make an impact, develop great teams and shape the future of our programs.

About Families Together

Families Together is growing, and we’re looking for a leader who is excited to grow with us.

Funded by the NSW Department of Communities and Justice (DCJ), Families Together provides flexible, family-centred support to help keep children safe, strengthen family relationships and prevent the need for out-of-home care wherever possible.

Working alongside parents and carers, the program builds on family strengths and helps create safe, nurturing environments where children can thrive. Through practical assistance, parenting support and targeted case management, we help families navigate complex challenges and build the confidence and capabilities to create lasting change.

With increasing demand for our services across Northern Sydney, this is an exciting opportunity to join a growing program and play a key role in its continued development and success.

About the Role

We're seeking a Program Manager – Families Together to lead and strengthen service delivery across Northern Sydney on a permanent, full-time basis.

Reporting to the Area Manager, you'll provide leadership to a team of approximately ten staff, creating an environment where practitioners feel supported, families receive high-quality services and children remain at the centre of every decision.

This is an opportunity to combine people leadership, practice oversight and operational management. You'll guide complex casework, strengthen practice standards, support staff development and ensure the program continues to deliver safe, effective and evidence-based interventions as it grows.

You'll work closely with internal teams and external stakeholders to build strong partnerships, respond to community needs and ensure the program delivers meaningful outcomes for children and families.

What You'll Be Responsible For

• Lead and develop your team – provide supervision, mentoring and practice guidance to build a confident, capable and engaged team.
• Drive quality service delivery – oversee casework, assessments, case plans, reviews and family interventions, ensuring child safety remains the priority.
• Strengthen practice and outcomes – champion trauma-informed, strengths-based and evidence-based approaches that respond to the needs of children and families.
• Navigate complex family circumstances – guide practitioners supporting families experiencing challenges such as domestic and family violence, mental health concerns and alcohol or other drug misuse.
• Support a growing program – monitor workloads and service delivery, identify opportunities for improvement and help ensure the program can respond effectively to increasing demand.
• Build strong partnerships – collaborate with DCJ, community organisations and internal stakeholders to strengthen support for families.
• Maintain accountability and compliance – ensure program requirements, reporting obligations and outcome measures are met.
• Provide operational leadership – support effective service delivery, including participation in relevant on-call arrangements.

What You'll Bring

You’ll be a collaborative and purpose-driven leader who understands the complexities of family support and knows how to bring out the best in a team.

• Tertiary qualifications in Social Work, Psychology, Counselling or a related discipline.
• At least 2–3 years' experience leading and supervising a team in a relevant human services setting.
• Strong knowledge of child safety, child development and family-focused interventions.
• Demonstrated experience applying trauma-informed, strengths-based and human-rights-based approaches.
• An understanding of Family Systems Theory and the ability to support practitioners working with complex family dynamics.
• The ability to guide casework, support sound clinical and practice decisions, and maintain high professional standards.
• Strong communication, problem-solving and stakeholder engagement skills, including the ability to build productive partnerships.
• A commitment to continuous improvement, reflective practice and achieving meaningful outcomes for children and families.

Why Join CatholicCare?

You’ll be joining an organisation where your leadership matters, your ideas are valued and your work contributes to stronger families and safer futures for children.

We also offer benefits designed to support your wellbeing and career:

• Salary packaging – increase your take-home pay through eligible salary packaging benefits.
• Fitness Passport – access discounted gym memberships and fitness facilities.
• Training and development – opportunities to grow your skills and progress your career.
• Employee Assistance Program – free, confidential counselling and support.
• Bupa corporate benefits – access eligible corporate healthcare discounts.
• CatholicCare Day – an additional paid day of leave.
• Hope Awards – opportunities to be recognised and celebrated for your contribution.

Help Us Build What's Next

This is more than a leadership role. It’s an opportunity to help shape a growing service, support a dedicated team and make a real difference in the lives of children and families across Northern Sydney.

If you're ready to bring your leadership, expertise and passion to a program making a meaningful impact, we’d love to hear from you.

CatholicCare is committed to providing a safe, inclusive and respectful workplace. We value the perspectives of Aboriginal and Torres Strait Islander peoples and are committed to working alongside First Nations communities. We strongly encourage First Nations applicants and welcome people of all backgrounds, genders, faiths and abilities.