Program Manager

WEX; Melbourne; On-site; AUD 110,000 - 150,000; Full time

Job summary

WEX in Melbourne, Australia, seeks a Program Manager to drive end-to-end delivery of APAC Mobility initiatives. You will coordinate multiple concurrent projects, align cross-functional teams, manage risks, and ensure milestones are met while maintaining stakeholder commitments across Sales, Product, Legal, Engineering and Support.

You will translate business needs into structured delivery plans, monitor progress, and communicate status to sponsors, ensuring customer-facing solutions are deployed

Qualifications

• 5–7 years of multi-stakeholder delivery experience across technical or business implementations.
• Working knowledge of modern project methodologies (Agile, Scrum, Kanban, Waterfall, hybrid).
• Experience tracking schedule, scope, resources, and budget with formal change control.

Responsibilities

• Manage day-to-day delivery of multiple concurrent projects and program streams.
• Collaborate with cross-functional leaders to define scope, milestones, metrics and deliverables.
• Build integrated schedules, monitor critical paths, dependencies and resources.
• Track risks, issues and blockers; manage change requests when timelines shift.
• Prepare governance meetings, status updates and working group reviews.
• Coordinate cross-functional workstreams to deploy customer mobility solutions.

Skills

Agile

Scrum

Kanban

Waterfall

Cross-functional coordination

Stakeholder management

Risk tracking

Education

Bachelor's degree in Business, IT, Engineering, or related field

Tools

RAID tracking tools

Job description

Reporting to the Head of Program Management - APAC Mobility, the Program Manager is responsible for coordinating and driving the end-to-end delivery of program streams, business initiatives, and key customer implementations across the regional APAC Mobility portfolio. This role combines hands-on delivery rigor with strong cross-functional coordination, ensuring projects are executed efficiently, milestones are met on schedule, and stakeholder commitments are achieved to support business retention and growth. Operating across Sales, Product, Marketing, Legal, Engineering, Operations, and Customer Support, the Program Manager translates business needs into structured delivery plans, manages risks and interdependencies proactively, and delivers consistent, transparent communications across all working groups and project sponsors.

Key responsibilities

• Manage the day-to-day delivery of multiple concurrent projects and moderate-scale program streams using suitable project methodologies (Agile, Waterfall, or hybrid frameworks)
• Collaborate with cross-functional leaders to clarify scope, milestones, success metrics, and operational deliverables
• Build and maintain integrated project schedules, tracking critical path items, task dependencies, and resource allocations
• Monitor delivery progression against agreed baselines, ensuring execution remains on schedule, within defined scope, and aligned with budget allocations
• Identify, track, and mitigate project risks, issues, and blockers, managing formal change requests when scope or timelines shift
• Prepare and facilitate recurring governance meetings, status checkpoints, and working group reviews
• Coordinate technical and operational workstreams to successfully configure, test, integrate, and deploy customer-facing and internal mobility solutions
• Ensure deliverables satisfy statement of work (SOW) commitments, operational readiness criteria, and customer satisfaction goals
• Establish reliable, collaborative relationships with cross-functional team members, regional managers, and key external customer leads
• Serve as the day-to-day point of contact for project communications, progress updates, and operational coordination

About you

• 5-7 years of demonstrable experience managing multi-stakeholder technical or business implementation projects
• Practical working knowledge of modern project methodologies (Agile, Scrum, Kanban, Waterfall, hybrid)
• Demonstrated capability tracking schedule, scope, resource allocation, and budget tracking
• Solid proficiency in RAID (Risks, Assumptions, Issues, Dependencies) tracking and resolution
• Proven track record coordinating multidisciplinary delivery teams in matrixed organizations
• Customer-centric approach balancing delivery timelines with commercial outcomes
• Strong capability to deconstruct business and functional requirements into actionable work breakdown structures
• High-caliber written and oral communication skills suitable for cross-functional alignment
• Ability to influence peers and departmental leads without direct disciplinary authority
• Bachelor's degree in Business, Information Technology, Engineering, or a related field (or equivalent practical experience)