Program Manager

Mission Australia; Broken Hill; On-site; AUD 106,000 - 130,000; Full time

Benefits offered by this job

Not-for-profit salary packaging

Professional development

Flexible leave options

Counselling and chaplaincy support

Volunteer opportunities

Extra leave including special days

Job summary

Mission Australia, Broken Hill, NSW, is seeking an experienced Program Manager to lead Adult and Youth AOD and Commonwealth Psychosocial Support programs across the Far West. You will oversee multidisciplinary teams, build partnerships, and ensure services are person‑centred and outcomes‑driven.

This role requires robust leadership, budgeting and compliance experience, with a deep understanding of remote NSW communities.

Qualifications

• Relevant tertiary qualification combined with substantial experience in community, health, human services or a related field.
• Demonstrated experience within mental health and Alcohol and Other Drugs (AOD) services, with the ability to lead teams working with people with complex support needs.
• Strong people leadership skills, with demonstrated experience coaching, developing and supporting multidisciplinary teams.
• Sound understanding of psychosocial support, recovery‑oriented and person‑centred approaches.
• Experience leading programs within a complex community service environment while achieving service outcomes, contractual requirements and KPIs.
• Strong understanding of Far West NSW communities, including the opportunities and challenges associated with delivering services across regional communities.
• Demonstrated ability to establish trusted relationships and collaborate effectively with community organisations, health services and other key stakeholders.
• Strong communication and interpersonal skills, with the ability to lead through change, navigate complexity and address issues constructively.
• Experience managing budgets, resources, reporting, risks and compliance requirements.
• Current NSW Driving Licence

Responsibilities

• Lead, support and develop multidisciplinary teams delivering Adult and Youth AOD and Commonwealth Psychosocial Support services across Broken Hill and Dareton.
• Provide values‑led leadership, coaching and supervision that builds a capable, engaged and accountable team.
• Oversee case work and peer‑led service delivery, ensuring services are person‑centred, culturally responsive and focused on positive client outcomes.
• Ensure programs meet contractual requirements, funding guidelines, quality frameworks, KPIs and organisational policies.
• Foster safe, consistent and high‑quality practice across services supporting people experiencing mental health, psychosocial and AOD challenges.
• Build and maintain strong partnerships with local health providers, community organisations, referral partners and other stakeholders across Far West NSW.
• Use a strong understanding of Broken Hill, Dareton and Far West communities to support locally responsive service delivery.
• Monitor program performance, identify risks and opportunities, and drive continuous improvement across the services.
• Manage program resources, budgets and expenditure responsibly while maintaining effective service delivery.
• Champion a culture of safety, inclusion, collaboration and client focus, ensuring children and young people accessing services are supported within a child‑safe environment.

Skills

People leadership

Program management

Mental health experience

AOD experience

Stakeholder engagement

Budget management

Communication skills

Education

Tertiary qualification in relevant field

Job description

• Permanent Full-Time Opportunity
• $118,063 per annum + Super + Not for Profit Salary Packaging
• Location: Broken Hill NSW 2880
• Make a meaningful difference to the lives of Australians in need!

Life at Mission Australia

When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we advocate for a fairer Australia, to meet the growing needs of people across the country. Together we’re building hope and possibility for all.

Find out more about us and our purpose.

Your Opportunity

Across Broken Hill, Dareton, Wilcannia and Menindee, strong local services and trusted relationships can make a lasting difference for people and communities. We’re seeking an experienced Program Manager with strong mental health and AOD experience to lead our Adult and Youth AOD and Commonwealth Psychosocial Support programs across the Far West. You’ll lead case workers and peer workers, strengthen local partnerships and support your team to deliver compassionate, person‑centred services that respond to the needs of each community. With Mission Australia, you’ll have the opportunity to lead with purpose and help people recover, reconnect and build healthier, more stable lives.

Your responsibilities will be to:

• Lead, support and develop multidisciplinary teams delivering Adult and Youth AOD and Commonwealth Psychosocial Support services across Broken Hill and Dareton.
• Provide values‑led leadership, coaching and supervision that builds a capable, engaged and accountable team.
• Oversee case work and peer‑led service delivery, ensuring services are person‑centred, culturally responsive and focused on positive client outcomes.
• Ensure programs meet contractual requirements, funding guidelines, quality frameworks, KPIs and organisational policies.
• Foster safe, consistent and high‑quality practice across services supporting people experiencing mental health, psychosocial and AOD challenges.
• Build and maintain strong partnerships with local health providers, community organisations, referral partners and other stakeholders across Far West NSW.
• Use a strong understanding of Broken Hill, Dareton and Far West communities to support locally responsive service delivery.
• Monitor program performance, identify risks and opportunities, and drive continuous improvement across the services.
• Manage program resources, budgets and expenditure responsibly while maintaining effective service delivery.
• Champion a culture of safety, inclusion, collaboration and client focus, ensuring children and young people accessing services are supported within a child‑safe environment.

Requirements for Success

• Relevant tertiary qualification combined with substantial experience in community, health, human services or a related field.
• Demonstrated experience within mental health and Alcohol and Other Drugs (AOD) services, with the ability to lead teams working with people with complex support needs.
• Strong people leadership skills, with demonstrated experience coaching, developing and supporting multidisciplinary teams.
• Sound understanding of psychosocial support, recovery‑oriented and person‑centred approaches.
• Experience leading programs within a complex community service environment while achieving service outcomes, contractual requirements and KPIs.
• Strong understanding of Far West NSW communities, including the opportunities and challenges associated with delivering services across regional communities.
• Demonstrated ability to establish trusted relationships and collaborate effectively with community organisations, health services and other key stakeholders.
• Strong communication and interpersonal skills, with the ability to lead through change, navigate complexity and address issues constructively.
• Experience managing budgets, resources, reporting, risks and compliance requirements.
• Current NSW Driving Licence

Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people.

Your benefits

To ensure our employees feel valued, empowered, and celebrated, we provide a range of employee benefits including:

• Rewarding work – every day you know you’re making a real difference
• Not-for‑profit salary packaging, reducing your tax (details via AccessPay)
• Free external, confidential counselling and access to chaplaincy support
• Volunteering opportunities
• Opportunity to purchase additional annual leave
• Extra leave including: Mission Australia Thank You Day & Work Anniversary Day off

Our culture

Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.

We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve.

We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you’re skilled and actively support our purpose and values, you would be welcome at Mission Australia.

If you live with disability and require support to submit your application

please email [e-mail] or visit our Careers page for additional contact details.

We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application, please contact us at [e-mail]

Find out more about a career with Mission Australia.