Program Engagement Officer

BLACKROC Recruitment; Townsville City; On-site; AUD 80,000 - 100,000; Full time

Benefits offered by this job

Collaborative team environment

Exposure to senior stakeholders

Impactful regional projects

Job summary

A recruitment agency seeks a Program Engagement Officer to support a major infrastructure investment program in North Queensland. The role focuses on community engagement and stakeholder relationships, involving tasks like developing engagement plans, preparing communication materials, and maintaining relationships with stakeholders. This challenging role, based in Townsville, offers a 12-month contract with extension possibilities. Candidates should possess strong communication skills and relevant experience in stakeholder engagement.

Qualifications

• Proven experience in stakeholder engagement and community consultation, ideally in large programs.
• Exceptionally able to tailor messages for diverse audiences.
• Experience preparing executive correspondence and briefing notes.

Responsibilities

• Research and analyze information to prepare high-quality written content.
• Develop and implement community engagement plans with targeted approaches.
• Prepare a wide range of communication materials, including media responses.

Skills

Written and verbal communication skills

Stakeholder engagement

Relationship-building skills

Community engagement best practice

Strategic thinking

Job description

Are you passionate about community engagement, stakeholder relationships, and clear, impactful communication?

We’re seeking an experienced Program Engagement Officer to support the delivery of a major, long-term infrastructure investment program across North Queensland. This role sits within a dedicated Communications and Stakeholder Management team and plays a key part in ensuring projects are delivered with strong community understanding, trust, and support.

You’ll work closely with program managers and project teams, providing high-quality communication, stakeholder liaison, and community engagement support across a diverse portfolio of projects.

What You’ll Be Doing

• Research and analyse information to prepare high-quality written content, including briefing notes and stakeholder correspondence.
• Develop and implement community engagement plans, including key messages, targeted engagement approaches, and supporting materials.
• Prepare a wide range of communication materials, such as media responses, media releases, ministerial and executive briefings, newsletters, flyers, and display materials.
• Respond to media enquiries and draft clear, accurate media statements.
• Build and maintain strong relationships with external stakeholders, community representatives, and internal teams.
• Provide communication and engagement advice that supports positive community outcomes and protects organisational reputation.
• Ensure confidentiality, accuracy, and compliance with records management and governance standards.

What You’ll Bring

• Exceptional written and verbal communication skills, with the ability to tailor messaging for diverse audiences.
• Proven experience in stakeholder engagement, community consultation, or communications, ideally within large programs or complex environments.
• Strong relationship-building skills and a collaborative approach to delivering customer-focused outcomes.
• Sound understanding of community engagement best practice and relationship management.
• Experience preparing briefing notes, executive correspondence, and ministerial-style content.
• Ability to manage sensitive issues, reputation, and stakeholder expectations with professionalism and integrity.
• A proactive mindset, with the ability to think strategically, embrace new ideas, and make well-considered decisions.
• Strong respect for governance, policy, and ethical standards.

Why This Role?

• 12-month contract with a strong likelihood of extension
• Townsville-based role supporting impactful regional projects
• Opportunity to work on high-profile programs that make a real difference to local communities
• Collaborative team environment with exposure to senior stakeholders and decision-makers

To apply please send your resume or contact Nat on 0430 292 875 or [e-mail]