Program Engagement Officer

Department of Transport and Main Roads QLD; Mackay Regional; On-site; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Flexible full-time employment

Opportunities on high-profile programs

Exposure to government communications

Career development opportunities

Inclusive workplace culture

Job summary

Department of Transport and Main Roads QLD in Mackay (QLD) is seeking Program Engagement Officers to support delivery of major transport and road infrastructure programs in Central Queensland. You will develop engagement plans, create content, and liaise with communities, stakeholders and project teams in Mackay or Rockhampton.

The role focuses on informing and engaging communities, preparing ministerial briefings, and contributing to media materials and campaigns.

Qualifications

• Strong written communication and content development skills.
• Experience in stakeholder engagement, communications, customer relations or a related field.
• Ability to analyse information and prepare clear, concise correspondence and briefing material.

Responsibilities

• Develop and implement communication and community engagement plans for infrastructure projects.
• Create clear, accurate and engaging content including newsletters, flyers, roadworks notifications, digital content and stakeholder communications.
• Research and prepare ministerial briefings, executive correspondence and responses to community enquiries.
• Support public consultation activities and stakeholder engagement initiatives. Prepare media materials and contribute to social media and communication campaigns.
• Build and maintain productive relationships with community members, project teams, local organisations, elected representatives and other stakeholders.

Skills

Strong written communication

Stakeholder engagement

Content development

Communications

Customer relations

Job description

Department of Transport and Main Roads QLD - Mackay QLD

Help connect communities with projects that matter

Transport and Main Roads is seeking enthusiastic and capable Program Engagement Officers to join our Customer and Stakeholder Management team in Mackay or Rockhampton.

This is an opportunity to use your communication, engagement and relationshipbuilding skills to support the delivery of major transport and road infrastructure programs across Central Queensland. You'll work closely with project teams, community members, stakeholders and decision-makers to ensure people are informed, engaged and connected throughout the life of important infrastructure projects.

As part of a supportive and collaborative team, you'll contribute to the delivery of the Queensland Transport and Roads Investment Program (QTRIP), helping communicate the benefits, impacts and progress of projects that shape the future of our region.

What you'll be doing

In this varied role, you will:
Develop and implement communication and community engagement plans for infrastructure projects.
Create clear, accurate and engaging content including newsletters, flyers, roadworks notifications, digital content and stakeholder communications.

Research and prepare ministerial briefings, executive correspondence and responses to community enquiries.

Support public consultation activities and stakeholder engagement initiatives. Prepare media materials and contribute to social media and communication campaigns.

Build and maintain productive relationships with community members, project teams, local organisations, elected representatives and other stakeholders. Ensure information and records are managed appropriately in line with departmental requirements.

What we're looking for

We're looking for people who can communicate clearly, build trusted relationships and tailor messages for different audiences. You'll be comfortable working across multiple projects, balancing competing priorities and producing high-quality written communications.

You will bring

Strong written communication and content development skills.
Experience in stakeholder engagement, communications, customer relations or a related field.

The ability to analyse information and prepare clear, concise correspondence and briefing material.

Sound judgement, initiative and a commitment to delivering positive community outcomes.

A collaborative approach and the ability to work effectively with a diverse range of stakeholders.

Why join us?

At Transport and Main Roads, you'll be part of a team delivering projects that improve how people travel, connect and move across Queensland.

We offer:

• Flexible full-time employment.
• Opportunities to work on high-profile infrastructure programs.
• Exposure to community engagement, government communications and stakeholder management.
• Ongoing development and career growth opportunities.
• A supportive and inclusive workplace culture.

The chance to make a genuine contribution to communities across Central Queensland.

If you're a strong communicator who enjoys building relationships, creating meaningful engagement opportunities and contributing to projects that make a lasting impact, we'd love to hear from you.

Applications will remain current for 12 months.

Job Ad Reference: QLD/700407/26

Closing Date: Tuesday, 22 September 2026